Unable to import or add Contacts

O

Owen Parry

We've recently changed mail server, removing an Exchange 5.5 and installaing
Exchange 2003 on a new machine. We have also shifted all users and machines
into a new active directory domain.

We exported all accounts to PST files via Outlook 2000 with no errors noted.

When we come to import the PST files into client accounts - all Outlook 2000
again - the messages and folders import OK but Contacts folders give an error
that the user doesn't have permission to do this and stops the import. The
import was run by the original user who had admin rights on the PC.

Since discovering the failure to import we have also discovered that we
cannot add contacts directly - we get an error that at least one parameter is
missing (but no idea which).

We have exported the contacts to a CSV file and that imports without a
problem but we still cannot create new contacts

The user PC has not been ungraded or changed in any way that ought to effect
this.

Can anyone throw any light on this please ?
 
D

Deborah Jean

Have you downloaded any service packs lately? If so you may need to use the
windows installer cleanup utility kb article found at
http://support.microsoft.com/kb/290301 it helped me after one of my users
downloded sp2 for windows xp it caused all sorts of problems. I tried
uninstalling it. System restore nothing helped except this.


Deborah Jean
MOS Master Instructor
On-Campus Network Support/Tech
 
Top