Unable to open ANY files or attahc.. in 2007 beta

J

Jeff D

I am unable to open any past files or current attachments since adding the
2007 beta to my compute. I am also having the normal.dotm issues when exiting
the word program...any suggestions. When opening files or attachments it
tells me that the file is unavailable...Help!!
 
B

Beth Melton

If you are using Norton AV then go to Norton Options and in the
Miscellaneous section turn off "Enable Office Plug-in".

If you are not using Norton but it was previously installed then the
DLL for the plug-in could still be registered.

Search for officeav.dll and if found go to Start/Run and run the
following command:

regsvr32 /u "c:\program files\norton antivirus\officeav.dll"

In the above example the path for "Officeav.dll" would depend on the
location of the DLL.

If after disabling the plug-in you continue to encounter errors in
Normal.dotm, then use Windows Search to locate this file and rename it
to OldNormal.dotm (or delete it) and Word will create a new on upon
starting.

Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Office 2007 Preview Site:
http://www.microsoft.com/office/preview/default.mspx
Office 2007 Community Articles/Tutorials:
http://www.microsoft.com/office/preview/community/article_archive.mspx

TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
Top