Hi Best,
Are you able to open links in other applications (such as the links in a webpage in IE, the links in an email message in Outlook 2002)?
Perform the steps below to see if it works.
#1 check the Internet options setting
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Go to Control Panel > Internet Options.
In the Programs tab, click Reset Web Settings.
In the Advanced tab, click Restore Defaults.
Click OK.
Test the issue. What is the result?
#2 Start Word safe mode to see if it works fine
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Under Word safe mode, it doesn't load the third party add-ins, the global template normal.dot, Word setting registry keys, and the files
in the startup folder.
1. Click Start menu > Run.
2. Type winword /a, click OK.
#3 re-register Word
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Click the Start menu > Run > type winword /r, click OK. When the process finishes, test the issue again.
#4 check addins.
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Go to Start > Run > Type regedit, click OK > if you find any sub key under the following registry key, please backup the Addins key and
then delete the sub keys under it.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Word\Addins\
If anything is unclear or if you have any other concerns, please don't hesitate to contact me.
Regards,
Emily Lin
Microsoft Online Partner Support
Get Secure! -
www.microsoft.com/security
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