unable to open powerpoint or word

T

tashia

My computer has been doing alot of strange things lately like when I log on
only show the background...so I thought I had a virus. I was able to run
some systems scans and find them. I even did 2 system restore. Still I am
unable to open any saved power points or word documents. I am unable to open
ppt period, but word will let me open a new word type and save, but not
reopen. It keeps askes about some normal.dot template which I have no idea
what it is. Has anyone any ideas?
 
G

garfield-n-odie [MVP]

Maybe if you quoted the error messages exactly and completely,
then someone here might recognize the error messages and know how
to fix them. Your interpretation of your vague recollection of
what the error messages may have said in part does not describe
the problem very well. It might also be helpful to know what
viruses you found, and how you removed them (if you indeed
removed them).
 
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