Unable to print a complete workbook

B

Bradley

I am an Associate Tech. Support. Rep with my company. I have a user who was
emailed an excel workbook and is unable to print it. I have searched for an
answer to this and have yet to find one. If anyone can send some
troubleshooting ideas my way that would be great.
 
O

Otto Moehrbach

Provide more data. Does he have Excel installed? Exactly what is he doing
to "print the workbook"? What happens when he does this? Error message?
HTH Otto
 
B

Bradley

Excel is installed. We can view all the pages of the workbook. I had the user
forward me the file and opened it on my system. I also could not print it.
When you choose to print it and use the option to print the complete workbook
it runs like it send it the printer, but nothing happens from there. I was
able to print a solo page from the workbook however. Could this be a problem
if both the users use a different version of excel? Older/Newer etc.
 
O

Otto Moehrbach

No, it is not the version difference. And I can't help you with this except
to offer some things to check.
Can both of you print the complete workbook if you choose another
workbook? Are the sheets of the problem workbook protected? Any of the
sheets? Post back with what you find. HTH Otto
 
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