T
Thane Campbell
OK, so this has been very frustrating, spent many hours so far and no
conclusive findings...
This a corporate environment with multiple Office2003 Pro installed with
default installs from a network install point. ( they all should be
similar). Both XP OS and the office installs up to date with patches.
Typcially we run access databases over Citrix not locally so we havent had to
deal with the problem, although we have been aware and looking at it for
almost a year.
Problem: Showed it self when one of the managers made a simple access
database and called me when he was unable to print from it. examining it
beyond prininting we saw he was unable to access the page setup menu. Further
investigation revealed that when creating a database from any of the Access
templates an error message is produced "Database Wizard - There was a problem
building a form or report" Seaches for any information on this message reveal
nothing.
*Naturally we may think perhaps a permission problem, not the case the user
is administrator to the local machine.
*Running both regmon and filemon do not reveal any failures
*Problem is repeatable on some machines and not others
*Problem is repeatable amongst some users and not others
*Anwhere the print problem exists on the test database, the user will also
get errors if they try and create a database from template. So i think there
are dependecies there, yet I might be able to come behind and use the "run
as" command and start the application and it will create the database without
error. (again both would be administrator so rights should be no issue)
*it appears a crap shoot as to whether it works or not, mostly not
*uninstall and reinstall does not fix it
*have replaced the Access registry key from a working machine to a test with
no result.
This is taking way too much time to resolve does anyone have ideas please?
Thanks in advance.
conclusive findings...
This a corporate environment with multiple Office2003 Pro installed with
default installs from a network install point. ( they all should be
similar). Both XP OS and the office installs up to date with patches.
Typcially we run access databases over Citrix not locally so we havent had to
deal with the problem, although we have been aware and looking at it for
almost a year.
Problem: Showed it self when one of the managers made a simple access
database and called me when he was unable to print from it. examining it
beyond prininting we saw he was unable to access the page setup menu. Further
investigation revealed that when creating a database from any of the Access
templates an error message is produced "Database Wizard - There was a problem
building a form or report" Seaches for any information on this message reveal
nothing.
*Naturally we may think perhaps a permission problem, not the case the user
is administrator to the local machine.
*Running both regmon and filemon do not reveal any failures
*Problem is repeatable on some machines and not others
*Problem is repeatable amongst some users and not others
*Anwhere the print problem exists on the test database, the user will also
get errors if they try and create a database from template. So i think there
are dependecies there, yet I might be able to come behind and use the "run
as" command and start the application and it will create the database without
error. (again both would be administrator so rights should be no issue)
*it appears a crap shoot as to whether it works or not, mostly not
*uninstall and reinstall does not fix it
*have replaced the Access registry key from a working machine to a test with
no result.
This is taking way too much time to resolve does anyone have ideas please?
Thanks in advance.