Unable to print in Publisher 2003

D

Darci

None of my users are able to print to a networked HP plotter from Publisher
2003. They can print from any other program. I upgraded the printer's
firmware as well as that of the jet direct card and I'm using the latest
drivers and all Office and Windows updates. I also played around with un and
reinstalling Office and trying to print with various combinations of Office
updates being installed. My users can print half a page successfully after I
get Office SP2 on there but nothing after that. Windows test pages work
fine. Copying and pasting from Publisher into Photoshop works fine.

I saw something about a known issue printing from 2003 because of legacy
APIs or something. I found some code for adding a printer using VBScript and
wrote a macro inside Publisher that succesfully does this, but still can't
print. Any ideas?
 
M

Mary Sauer

Have you visited HP for undated drivers.
If you are using a plotter, load the Hewlett-Packard HP-GL/2 plotter driver. For more
information about the plotter driver, visit the following Hewlett-Packard (HP) Web
site:
http://www.hp.com (http://www.hp.com)
 
D

Darci

I don't have the gl2 card installed on this printer. I also paid for an HP
support cal and verified that I have the latest driver. Since everything we
did over the phone suggested that the problem is with Publisher not the
printer, they have nothing else for me.
 
R

RayFay

Hi,
I have a printing problem in publisher which I have raised with microsoft.
There is a fix in Office 2003 SP2 which has thrown a spanner in the works. I
use machine - based print scripts through Group policies using the Ad in
windows 2003. When using publisher the client machines now print to the
printer associted with the machine where the document was first saved and not
to the default printer in the printer folder - this is causing chaos and has
only started since Office SP2 was installed! Office SP2 does have printer
related changes in it!!!
 
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