P
pammy3
I seem unable to receive emails. this has only just happened, can anyone
advise?
advise?
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R
Roady [MVP]
Not without any details.
P
pammy3
Roady said:Not without any details.
R
Roady [MVP]
Version of Outlook?
Type of mail account?
Does the message show up in your web based mailbox provided by your ISP?
Type of mail account?
Does the message show up in your web based mailbox provided by your ISP?
P
pammy3
Roady said:Version of Outlook? 2003
Type of mail account?poo.ntlworld.com (is this what you mean)
Does the message show up in your web based mailbox provided by your ISP?
Yes i have found them in ntl site.
V
VanguardLH
in
What is the error message in Outlook during an attempted receive
operation?
Have you yet tried disabling the e-mail scanning in your anti-virus
software?
I seem unable to receive emails. this has only just happened, can anyone
advise?
What is the error message in Outlook during an attempted receive
operation?
Have you yet tried disabling the e-mail scanning in your anti-virus
software?
P
Peter Foldes
Try and disable your Anti Virus or Security suite email scanning. Also are you using Comcast by any chance ???
P
pammy3
No error message at all.
Should I try and disable email scanning in virus checker?
Should I try and disable email scanning in virus checker?
P
pammy3
Disabled email scanning made
no difference. I don't know what comcast is so apresume I'm not using it.
no difference. I don't know what comcast is so apresume I'm not using it.
V
VanguardLH
in
If Outlook doesn't show an error message then there is no error.
Are there actually any e-mails (new) for Outlook to receive? Use the
webmail interface to your account to see if there are new messages
waiting for Outlook to receive. If there aren't any then Outlook can't
receive what doesn't exist.
It is also possible the mail server is reporting that there are no
messages in your mailbox. This happens, for example, when using Gmail
and its POP3 interface to your account there. If the mail server says
there are no messages then Outlook won't try to receive any. To check
this, you will need to enable the troubleshooting log in Outlook (which
gets created in %temp%\opm* file, don't remember the exact name) and
look there to see how many messages the mail host says are in your
mailbox when Outlook sends a LIST command.
That is what I suggested.
No error message at all.
If Outlook doesn't show an error message then there is no error.
Are there actually any e-mails (new) for Outlook to receive? Use the
webmail interface to your account to see if there are new messages
waiting for Outlook to receive. If there aren't any then Outlook can't
receive what doesn't exist.
It is also possible the mail server is reporting that there are no
messages in your mailbox. This happens, for example, when using Gmail
and its POP3 interface to your account there. If the mail server says
there are no messages then Outlook won't try to receive any. To check
this, you will need to enable the troubleshooting log in Outlook (which
gets created in %temp%\opm* file, don't remember the exact name) and
look there to see how many messages the mail host says are in your
mailbox when Outlook sends a LIST command.
Should I try and disable email scanning in virus checker?
That is what I suggested.
V
VanguardLH
in
If Outlook doesn't show an error message then there is no error.
Are there actually any e-mails (new) for Outlook to receive? Use the
webmail interface to your account to see if there are new messages
waiting for Outlook to receive. If there aren't any then Outlook can't
receive what doesn't exist.
It is also possible the mail server is reporting that there are no
messages in your mailbox. This happens, for example, when using Gmail
and its POP3 interface to your account there. If the mail server says
there are no messages then Outlook won't try to receive any. To check
this, you will need to enable the troubleshooting log in Outlook (which
gets created in %temp%\opm* file, don't remember the exact name) and
look there to see how many messages the mail host says are in your
mailbox when Outlook sends a LIST command.
That is what I suggested.
No error message at all.
If Outlook doesn't show an error message then there is no error.
Are there actually any e-mails (new) for Outlook to receive? Use the
webmail interface to your account to see if there are new messages
waiting for Outlook to receive. If there aren't any then Outlook can't
receive what doesn't exist.
It is also possible the mail server is reporting that there are no
messages in your mailbox. This happens, for example, when using Gmail
and its POP3 interface to your account there. If the mail server says
there are no messages then Outlook won't try to receive any. To check
this, you will need to enable the troubleshooting log in Outlook (which
gets created in %temp%\opm* file, don't remember the exact name) and
look there to see how many messages the mail host says are in your
mailbox when Outlook sends a LIST command.
Should I try and disable email scanning in virus checker?
That is what I suggested.
P
pammy3
VanguardLH said:in
If Outlook doesn't show an error message then there is no error.
Are there actually any e-mails (new) for Outlook to receive? Use the
webmail interface to your account to see if there are new messages
waiting for Outlook to receive. If there aren't any then Outlook can't
receive what doesn't exist. Yes there are e- mails I lokked in the ntl web.
It is also possible the mail server is reporting that there are no
messages in your mailbox. This happens, for example, when using Gmail
and its POP3 interface to your account there. If the mail server says
there are no messages then Outlook won't try to receive any. To check
this, you will need to enable the troubleshooting log in Outlook (which
gets created in %temp%\opm* file, don't remember the exact name) and
look there to see how many messages the mail host says are in your
mailbox when Outlook sends a LIST command.
Not sure how to enable troublshooting log but will try.
That is what I suggested.
I disabled the scanning software but it made no difference.
P
pammy3
Went int Tools and enabled the trouble shooting log but where do I look now
for information?
for information?
V
VanguardLH
in
After enabling logging, you have to restart Outlook for logging to be
effected.
In Windows Explorer (or any address bar), enter:
%temp%
That takes you to the temp folder under your account's profile. Look
for a file that starts with "opm". That is the logfile.
If you have more than one account defined in Outlook, it is best to
disable all but one account; otherwise, the logfile is a jumbled mess of
parallel mail sessions (Outlook polls concurrently rather than
sequentially through the e-mail accounts). Once I enable just 1 e-mail
account, have enabled the troubleshooting logging, disabled automatic
mail polling, and done whatever other setup inside of Outlook that I
want, I exit Outlook, 'del %temp%\opm*" to get rid of any old logfile,
and restart Outlook to create a new logfile, then I do a manual mail
poll of just the one enabled account and exit Outlook (to prevent any
more entries added to the logfile). That makes for a simpler logfile to
analyze.
After Outlook does a mail poll (automatically or by you manually
starting one), look in the logfile. You'll see Outlook sent a 'LIST'
command. After that is the number of messages that the mail server says
are in your mailbox. Your e-mail client keeps track of what messages it
has read in the past, so only your e-mail client knows which ones are
new to it since the last mail session. The mail server has no concept
of which are new or old. It just lists all messages in your mailbox by
returning a list of them with an index number for each. It is likely
that Outlook also issues a UIDL command which says to return a unique ID
number for each mail item in your mailbox. If either LIST or UIDL
return no list then the mail server is saying there are no items (old or
new) in your mailbox. That tells Outlook that there is nothing to
retrieve. I've had that problem with Gmail in the past (the fix was to
use their webmail interface to login, look in the Inbox, and then
logout).
Went int Tools and enabled the trouble shooting log but where do I look now
for information?
After enabling logging, you have to restart Outlook for logging to be
effected.
In Windows Explorer (or any address bar), enter:
%temp%
That takes you to the temp folder under your account's profile. Look
for a file that starts with "opm". That is the logfile.
If you have more than one account defined in Outlook, it is best to
disable all but one account; otherwise, the logfile is a jumbled mess of
parallel mail sessions (Outlook polls concurrently rather than
sequentially through the e-mail accounts). Once I enable just 1 e-mail
account, have enabled the troubleshooting logging, disabled automatic
mail polling, and done whatever other setup inside of Outlook that I
want, I exit Outlook, 'del %temp%\opm*" to get rid of any old logfile,
and restart Outlook to create a new logfile, then I do a manual mail
poll of just the one enabled account and exit Outlook (to prevent any
more entries added to the logfile). That makes for a simpler logfile to
analyze.
After Outlook does a mail poll (automatically or by you manually
starting one), look in the logfile. You'll see Outlook sent a 'LIST'
command. After that is the number of messages that the mail server says
are in your mailbox. Your e-mail client keeps track of what messages it
has read in the past, so only your e-mail client knows which ones are
new to it since the last mail session. The mail server has no concept
of which are new or old. It just lists all messages in your mailbox by
returning a list of them with an index number for each. It is likely
that Outlook also issues a UIDL command which says to return a unique ID
number for each mail item in your mailbox. If either LIST or UIDL
return no list then the mail server is saying there are no items (old or
new) in your mailbox. That tells Outlook that there is nothing to
retrieve. I've had that problem with Gmail in the past (the fix was to
use their webmail interface to login, look in the Inbox, and then
logout).