Unable to update MS Office 2003 using office updates

[Alonzo]

I am running Windows XP home edition and upgraded from Office XP Pro to
Office 2003 Pro.

It upraded fine and I can access my office apps. However, when I try to
dowload the latest patches I get the following Error.


Office Update is unable to check for updates Help

The Office Update site is unable to check for updates on this computer. This
may be happening because of one of the following reasons:

Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations. If
the files are missing you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result of the same problem.
Please contact Microsoft Product Support Services for assistance.

Can anyone offer some help, please. Thanks in advance.

 

[Susan Ramlet]

Hi, Alonzo,

There are a few things to try here:

http://support.microsoft.com/kb/304498/en-us

Also make sure that you uninstall all Office XP applications (that you
aren't using) via the Windows Control Panel. Sometimes the upgrade doesn't
remove everything from the previous version.