Unable to Upgrade to Entourage Web Services Edition

[Gov]

Version: 2008 Operating System: Mac OS X 10.5 (Leopard) Processor: Intel Email Client: Exchange I have Office 2008 12.2.0 installed and meet the Exchange server requirements, although i have not setup any Exhange account as yet in Entourage.

The upgrade always fails, and does not show any available Destination to install. WHen i choose the same disk where office 2008 is installed i get

You cannot install Entourage 2008, Web Services Edition Update on this volume. A version of the software required to install this update was not found on this volume.

I looked at the Installet Log and found this

[4717]: --- Package authoring error: Duplicate receipts detected ---
[4717]: I'm looking for a receipt for a package named Office2008_en_quit_13.0.0.incremental with a bundle identifier 'com.microsoft.office.quit.pkg' and found the following:
[4717]: Name:Office2008_en_quit_12.1.0.combo Identifier:com.microsoft.office.quit.pkg
[4717]: Name:Office2008_en_quit_12.2.0.combo Identifier:com.microsoft.office.quit.pkg

Can anyone please assist? How can i force it to upgrade to EWS.

Cheers

 

[Gov]

Here is more information from the INstaller Log

[4717]: Entourage 2008, Web Services Edition Update Installation Log
 [4717]: Opened from: /Volumes/Entourage 2008, Web Services Edition Update/Entourage 2008, Web Services Edition Update.mpkg
 [4722]: started (uid 96)
 [4722]: Opened receipt database on '/' with schema 17.
 [4717]: Found receipt (id match) for (Office2008_en_quit_13.0.0.incremental / com.microsoft.office.quit.pkg): (Office2008_en_quit_12.1.0.combo / com.microsoft.office.quit.pkg)
 [4717]: Found receipt (id match) for (Office2008_en_quit_13.0.0.incremental / com.microsoft.office.quit.pkg): (Office2008_en_quit_12.2.0.combo / com.microsoft.office.quit.pkg)
 [4717]: --- Package authoring error: Duplicate receipts detected ---

 

[William Smith [MVP]]

I have Office 2008 12.2.0 installed and meet the
Exchange server requirements, although i have not setup any Exhange
account as yet in Entourage.

The upgrade always fails, and does not show any available Destination to
install. WHen i choose the same disk where office 2008 is installed i get

You cannot install Entourage 2008, Web Services Edition Update on this
volume. A version of the software required to install this update was
not found on this volume.

Have a look at this blog post of mine:

"Work around Entourage Web Services Edition installer issues"
<http://blog.entourage.mvps.org/2009...ge_web_services_edition_installer_issues.html>
or <http://tinyurl.com/yl8hog9>

Also, installing the package via command line works more often than
double-clicking the installer package. Open the Terminal.app application
found in /Applications/Utilities. Enter the following:

installer -pkg /path/to/MS/package -target /

Hope this helps!

--

bill

Entourage Help Page <http://entourage.mvps.org/>
Entourage Help Blog <http://blog.entourage.mvps.org/>
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