Uncontrollable Zoom when an image is opened

[Sven]

Had to help an executive at a presentation last night.
Dell Latitude D410 with Windows XP SP2.

He was trying to use the "Microsoft Office Picture Manager" (Office 2003) to
display some regular Jpeg files.

He would browse to the folder they were in, and double-click on the first
one.
As soon as he switched to that application, it started at whatever zoom
percentage would display the entire image onscreen, then progressively zoom
in quickly to the max setting, 800%.

Both the dropdown menu and the zoom slider at the bottom would show the
corresponding zoom increase.
Selecting a value from the dropdown or dragging the slider would take it to
the selected zoom level, but immediately zoom progressively back to 800%.

I checked, and the "+" key is the one that does the zoom. It is functioning
fine in all other apps. Holding down the "-" key does not counteract the
zoom.

I also tried the "Windows Picture and Fax Viewer" program, and it had the
same problem.

After a few minutes of messing with it with the crowd being amused, we gave
up and went to the next presenter.
I quickly installed a shareware image viewer, and later he was able to
display his
pictures with that.

He had a similar problem about a week ago, but troubleshooting pointed to
his
fancy wireless Microsoft keyboard that had a zoom slider. Jiggling it
stopped the
uncontrollable zoom, and worked correctly afterwards. It appeared the zoom
slider was stuck.

But that keyboard was not present last night, and there is no zoom control
besides standard integrated laptop keyboard and touchpad.

We tried to do more testing today, but it's working fine.

But I'd like to get this figured out, so it either doesn't happen again, or
can be fixed quickly.

 

[suekay]

I came across your message while trying to locate something to fix my problem

"He had a similar problem about a week ago, but troubleshooting pointed to
his fancy wireless Microsoft keyboard that had a zoom slider. Jiggling it
stopped the uncontrollable zoom, and worked correctly afterwards. It
appeared the zoom slider was stuck."
How do I unstick the zoom slider ? Jiggling it back and forward hasn't helped

I gave up last night and went back to my old keyboard, but i prefer the
wireless one.

 

[Meg]

My zoom problem has been resolved!

I have also been having this uncontrollable zoom intermittently for
over a year. I read on a different website a guess that my Logitech
software for my wireless mouse and keyboard was in conflict with
microsoft's keyboard/mouse software. The link (which I forget where it
is) recommended uninstalling the Logitech software that came with the
product. The note suggested the Logitech products would run off of the
existing Microsoft Software.

Sounded dubious but I did it and my zoom issues have completely
resolved (3 weeks and counting).

I did lose one function on my mouse (ability to roller/zoom). I thought
that rather ironic but at this point am willing to trade a few bells and
whistles for function. I had not programmed my keyboard so don't know if
other functions might be disabled as well.

Meg