Unexpectedly Quits on Startup

C

Ck

Hello,

Word X unexpectedly quits when I double click on its icon. The splash
screen doesn't even pop up.


The application Word has unexpectedly quit.

The system an dothe rapplications have not been affected.


Anyone have any ideas at all? I have 10.1.4 update already.

Many Thanks,
Ck
 
B

Beth Rosengard

Hi Ck,

First try a reboot.

Next try repairing permissions:

For OS 10.2.x:
Go to Macintosh HD/Applications/Utilities. Open up Disk Utility. Select
your hard disk, then click the First Aid tab. Click the button to "Repair
Disk Permissions".

For OS 10.1.5:
Download the Repair Privileges utility, free from Apple, and run it:
<http://docs.info.apple.com/article.html?artnum=106900>

If you still have the problem, I recommend a removal/reinstall of Office as
follows:

The Remove Office tool is located in the Value Pack folder on the Office X
CD. Install it and run it. Also don't forget to install any Value Pack
items you need. Now reinstall Office X using the installer on the CD or do
a Drag & Drop to the Applications folder. When you've finished, you'll need
to download (<http://www.microsoft.com/mac/download/>) and install the
Office X 10.1.2 & 10.1.4 updaters. Then run Disk Utility First Aid to
repair permissions: Go to Macintosh HD/Applications/Utilities; open up Disk
Utility; select your hard disk and click the First Aid tab and then the
button to "Repair Disk Permissions".

Before uninstalling Office, you might want to back up various files. See
here for backup suggestions: <http://www.entourage.mvps.org/backup.html>.

--
Beth Rosengard
Mac MVP

Mac Word FAQ: <http://www.mvps.org/word/FAQs/WordMac/index.htm>
Entourage Help Page: <http://www.entourage.mvps.org/toc.html>
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top