unhandled exception in outlook.exe (MSPST32.DLL)

[Joe]

When I try to switch to tab Scheduling in the Meeting, the Outlook always
crashed and exit. Running debug, the message "Unhandled exception in
Outlook.exe (MSPST32.DLL) : 0xC0000005 : Access Violation".

How can this be fixed?

Thanks.

 

[Milly Staples [MVP - Outlook]]

Don't know since you conveniently forgot to mention your version of Outlook
and when this began happening (e.g., what you installed/uninstalled/updated
just prior to it starting.)

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joe asked:

| When I try to switch to tab Scheduling in the Meeting, the Outlook
| always crashed and exit. Running debug, the message "Unhandled
| exception in Outlook.exe (MSPST32.DLL) : 0xC0000005 : Access
| Violation".
|
| How can this be fixed?
|
| Thanks.

 

[Joe]

It's Office 2003. The outlook.exe version is 11.0.8010.0. The crashed module
is MSPST32.DLL, ver 11.0.8001.0. Offset is 0000e8da.

I can use outlook to receive, send email normally, and all calender
functions seem working properly. It can also send out meeting request
properly. The problem occurs when I come back to the view the meeting event
(select from Calender view) and try to click the Scheduling tab. It will
crash at this point and all the time. The Tracking tab works fine though. I
guess when I click the Scheduling tab, the outlook tries to read the calender
from all the attendees from the exchange server. It could not be read for
some reason, and then it crashes.

I have Office SP2 installed. Will this problem have someing to do with the
PGP Desktop?

Thanks.

Joe

 

[Brian Tillman]

It's Office 2003. The outlook.exe version is 11.0.8010.0. The crashed
module is MSPST32.DLL, ver 11.0.8001.0. Offset is 0000e8da.

I can use outlook to receive, send email normally, and all calender
functions seem working properly. It can also send out meeting request
properly. The problem occurs when I come back to the view the meeting
event (select from Calender view) and try to click the Scheduling
tab. It will crash at this point and all the time. The Tracking tab
works fine though. I guess when I click the Scheduling tab, the
outlook tries to read the calender from all the attendees from the
exchange server. It could not be read for some reason, and then it
crashes.

I have Office SP2 installed. Will this problem have someing to do
with the PGP Desktop?

It could. Someone else posted an interference issue with that not that long
ago.

 

[Milly Staples [MVP - Outlook]]

Have you tried disabling the PGP plugin?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joe asked:

| It's Office 2003. The outlook.exe version is 11.0.8010.0. The crashed
| module is MSPST32.DLL, ver 11.0.8001.0. Offset is 0000e8da.
|
| I can use outlook to receive, send email normally, and all calender
| functions seem working properly. It can also send out meeting request
| properly. The problem occurs when I come back to the view the meeting
| event (select from Calender view) and try to click the Scheduling
| tab. It will crash at this point and all the time. The Tracking tab
| works fine though. I guess when I click the Scheduling tab, the
| outlook tries to read the calender from all the attendees from the
| exchange server. It could not be read for some reason, and then it
| crashes.
|
| I have Office SP2 installed. Will this problem have someing to do
| with the PGP Desktop?
|
| Thanks.
|
| Joe
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Don't know since you conveniently forgot to mention your version of
|| Outlook and when this began happening (e.g., what you
|| installed/uninstalled/updated just prior to it starting.)
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Joe asked:
||
||| When I try to switch to tab Scheduling in the Meeting, the Outlook
||| always crashed and exit. Running debug, the message "Unhandled
||| exception in Outlook.exe (MSPST32.DLL) : 0xC0000005 : Access
||| Violation".
|||
||| How can this be fixed?
|||
||| Thanks.

 

[Joe]

Yes, I found out it definitely had something to do with PGP Services. The
"crash on scheduling" problem occurred when the PGP Services was loaded, and
even when the "Use PGP Email Proxy" is unchecked. When PGP Services is
stopped, the problem went away. This is only a get-around of the problem, not
a permanent solution.

In summary, the PGP has the following behavior:

1. I was using PGP Services ver 9.0.1 and with "Use PGP Email Proxy"
unchecked. The "crash on scheduling" occurred all the time when PGP Services
was loaded.

2. After I updated to PGP Services ver 9.0.6 and with "Use PGP Email Proxy"
unchecked, the crash went away. However, the Scheduling can only check the
schedule of other attendees on the first time. If I open the second meeting
event and check the schedule, the Outlook can not read from the exchange
server for the schedule. It won't crash though.

3. If PGP Services is stopped (not loaded), then Scheduling works properly.

In conclusion, there is still problem in PGP Services.

Have you tried disabling the PGP plugin?

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joe asked:

| It's Office 2003. The outlook.exe version is 11.0.8010.0. The crashed
| module is MSPST32.DLL, ver 11.0.8001.0. Offset is 0000e8da.
|
| I can use outlook to receive, send email normally, and all calender
| functions seem working properly. It can also send out meeting request
| properly. The problem occurs when I come back to the view the meeting
| event (select from Calender view) and try to click the Scheduling
| tab. It will crash at this point and all the time. The Tracking tab
| works fine though. I guess when I click the Scheduling tab, the
| outlook tries to read the calender from all the attendees from the
| exchange server. It could not be read for some reason, and then it
| crashes.
|
| I have Office SP2 installed. Will this problem have someing to do
| with the PGP Desktop?
|
| Thanks.
|
| Joe
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Don't know since you conveniently forgot to mention your version of
|| Outlook and when this began happening (e.g., what you
|| installed/uninstalled/updated just prior to it starting.)
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Joe asked:
||
||| When I try to switch to tab Scheduling in the Meeting, the Outlook
||| always crashed and exit. Running debug, the message "Unhandled
||| exception in Outlook.exe (MSPST32.DLL) : 0xC0000005 : Access
||| Violation".
|||
||| How can this be fixed?
|||
||| Thanks.

 

[Milly Staples [MVP - Outlook]]

Then I would contact their programmers, inform them of the problem in
detail, and ask that they fix their program to work with Outlook.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joe asked:

| Yes, I found out it definitely had something to do with PGP Services.
| The "crash on scheduling" problem occurred when the PGP Services was
| loaded, and even when the "Use PGP Email Proxy" is unchecked. When
| PGP Services is stopped, the problem went away. This is only a
| get-around of the problem, not a permanent solution.
|
| In summary, the PGP has the following behavior:
|
| 1. I was using PGP Services ver 9.0.1 and with "Use PGP Email Proxy"
| unchecked. The "crash on scheduling" occurred all the time when PGP
| Services was loaded.
|
| 2. After I updated to PGP Services ver 9.0.6 and with "Use PGP Email
| Proxy" unchecked, the crash went away. However, the Scheduling can
| only check the schedule of other attendees on the first time. If I
| open the second meeting event and check the schedule, the Outlook can
| not read from the exchange server for the schedule. It won't crash
| though.
|
| 3. If PGP Services is stopped (not loaded), then Scheduling works
| properly.
|
| In conclusion, there is still problem in PGP Services.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Have you tried disabling the PGP plugin?
||
|| --Â
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Joe asked:
||
||| It's Office 2003. The outlook.exe version is 11.0.8010.0. The
||| crashed module is MSPST32.DLL, ver 11.0.8001.0. Offset is 0000e8da.
|||
||| I can use outlook to receive, send email normally, and all calender
||| functions seem working properly. It can also send out meeting
||| request properly. The problem occurs when I come back to the view
||| the meeting event (select from Calender view) and try to click the
||| Scheduling tab. It will crash at this point and all the time. The
||| Tracking tab works fine though. I guess when I click the Scheduling
||| tab, the outlook tries to read the calender from all the attendees
||| from the exchange server. It could not be read for some reason, and
||| then it crashes.
|||
||| I have Office SP2 installed. Will this problem have someing to do
||| with the PGP Desktop?
|||
||| Thanks.
|||
||| Joe
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| Don't know since you conveniently forgot to mention your version of
|||| Outlook and when this began happening (e.g., what you
|||| installed/uninstalled/updated just prior to it starting.)
||||
|||| --ÂÂ
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, Joe asked:
||||
||||| When I try to switch to tab Scheduling in the Meeting, the Outlook
||||| always crashed and exit. Running debug, the message "Unhandled
||||| exception in Outlook.exe (MSPST32.DLL) : 0xC0000005 : Access
||||| Violation".
|||||
||||| How can this be fixed?
|||||
||||| Thanks.

 

[Joe]

PGP now needs fee for support. Not even possible to post a question.

Then I would contact their programmers, inform them of the problem in
detail, and ask that they fix their program to work with Outlook.

--Â
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Joe asked:

| Yes, I found out it definitely had something to do with PGP Services.
| The "crash on scheduling" problem occurred when the PGP Services was
| loaded, and even when the "Use PGP Email Proxy" is unchecked. When
| PGP Services is stopped, the problem went away. This is only a
| get-around of the problem, not a permanent solution.
|
| In summary, the PGP has the following behavior:
|
| 1. I was using PGP Services ver 9.0.1 and with "Use PGP Email Proxy"
| unchecked. The "crash on scheduling" occurred all the time when PGP
| Services was loaded.
|
| 2. After I updated to PGP Services ver 9.0.6 and with "Use PGP Email
| Proxy" unchecked, the crash went away. However, the Scheduling can
| only check the schedule of other attendees on the first time. If I
| open the second meeting event and check the schedule, the Outlook can
| not read from the exchange server for the schedule. It won't crash
| though.
|
| 3. If PGP Services is stopped (not loaded), then Scheduling works
| properly.
|
| In conclusion, there is still problem in PGP Services.
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Have you tried disabling the PGP plugin?
||
|| --ÂÂ
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| After furious head scratching, Joe asked:
||
||| It's Office 2003. The outlook.exe version is 11.0.8010.0. The
||| crashed module is MSPST32.DLL, ver 11.0.8001.0. Offset is 0000e8da.
|||
||| I can use outlook to receive, send email normally, and all calender
||| functions seem working properly. It can also send out meeting
||| request properly. The problem occurs when I come back to the view
||| the meeting event (select from Calender view) and try to click the
||| Scheduling tab. It will crash at this point and all the time. The
||| Tracking tab works fine though. I guess when I click the Scheduling
||| tab, the outlook tries to read the calender from all the attendees
||| from the exchange server. It could not be read for some reason, and
||| then it crashes.
|||
||| I have Office SP2 installed. Will this problem have someing to do
||| with the PGP Desktop?
|||
||| Thanks.
|||
||| Joe
|||
||| "Milly Staples [MVP - Outlook]" wrote:
|||
|||| Don't know since you conveniently forgot to mention your version of
|||| Outlook and when this began happening (e.g., what you
|||| installed/uninstalled/updated just prior to it starting.)
||||
|||| --ÂÂÂ
|||| Milly Staples [MVP - Outlook]
||||
|||| Post all replies to the group to keep the discussion intact. All
|||| unsolicited mail sent to my personal account will be deleted
|||| without reading.
||||
|||| After furious head scratching, Joe asked:
||||
||||| When I try to switch to tab Scheduling in the Meeting, the Outlook
||||| always crashed and exit. Running debug, the message "Unhandled
||||| exception in Outlook.exe (MSPST32.DLL) : 0xC0000005 : Access
||||| Violation".
|||||
||||| How can this be fixed?
|||||
||||| Thanks.