uninstall Office problems

[lenny]

Hi,
I have recieved a laptop that has a few problems with Word and as a
consequence I am trying to uninstall word or office but the computer is not
letting me. Can someone help me with the instructions for uninstalling
manually? Here is my problem.

I have Windows XP SP2 installed and in the Add/Remove programs Works, Office
2000 and Office 2003 basic. I can only find Office 2003 under the Start/all
programs route and I am having loads of problems with Word so am trying to
delete all the Office programs. The programs will not uninstall using
Add/Remove. Office 2000 says that it needs the discs to run the uninstall
utility and I don't have them. Office 2003 asks what I want to do and then
stalls after a few moments of gathering information and I am unable to go
any further.

Hoe can I manually uninstall Office completly from my computer?

Any help greatly recieved!
Cheers
Lenny

 

[Doug Robbins - Word MVP]

Uninstalling and re-installing will hardly ever fix a problem. Exactly what
is the problem?

Most of them will be fixed by renaming the Normal.dot template to Normal.old
and then re-starting Word.

--
Hope this helps.

Please reply to the newsgroup unless you wish to avail yourself of my
services on a paid consulting basis.

Doug Robbins - Word MVP

 

[lenny]

I have tried deleting normal.dot and still no good. The problem is that I
have a word document that opens on every other computer that I have access
to but not this one. When I try to open it upWord stalls, the page doesn't
open properly and I am unable to use this document. It is a template. I have
also saved the template as a document and tried to open that but with the
same problems. This template has some macros in it (they need to be there)
and they may be causing the problem but I have opened it on 4 other
computers with no problems at all.

On my laptop (the problem system) the document gets put into the disabled
items section.

 

[lenny]

the document template is at the moment (as well as on a USB pen) in the Word
/ Startup folder. I am unable to delete it from there. The computer just
freezes up when I try to delete it or open it. I am unable to do anything
except restart the computer to clear the screen.

 

[lenny]

.......even if I try to change the name of the file from within the Startup
folder the computer stalls.

 

[Suzanne S. Barnhill]

Have you tried using Open and Repair?

 

[lenny]

Thanks Suzanne, Open and Repair? Sorry for my ignorance.
I have had a look at all the options on the File - Open and the only one
that looks like that is 'recover text from any file '. That just crashes the
computer when I try to open the file. As does any other way of opening the
file or changing its name.
Is there a method of deleting the file without actually physically clicking
onto it as this just caused the program to crash.

 

[Suzanne S. Barnhill]

Click the down arrow beside the Open button.

 

[lenny]

I have tried that but the only thing that happens is Word stops responding
and crashes as usual. Another interesting thing that I haven't mentioned is
that I have a copy of the file on a usb stick and I can not copy it to the
computer, either to the correct folder or even to the desktop. It works on
all other computers that I have tried it on though.