Mary -
Thanks for all the help
) I bit the bullet and installed Office 2007. It
installed perfectly. Now when 2003 starts, it starts with InstallShield
trying to install, stating that there is an error and to use the repair
feature (oh, well). Click off that dialog and Word starts just fine. Excel
2003 starts fine. I opened my 2003 docs etc without any problem in 2007.
Question now is - How can I manually rid myself of Office 2003? I am
comfortable with registry changes.
Thanks again,
:
Have you attempted to copy the entire CD to your hard drive and installing
from
there?
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary -
I did the Disk Cleanup. I show MSOCache folder on two drives, both show
as
"0" when in fact the folder contains the install info. Disk Cleanup did
not
remove either of the folders.
I cannot delete the Folder/files during setup because I never get to
"Finish."
As far as I can tell it didn't delete the temporary internet of temp
folder
either.
What next?
Thanks for taking the time to help with this problem
Justus
:
And you say the CleanUp utility doesn't work for you? Have you tried in
safe
mode? Are all your drivers current?
Another article for you to read
Local Install Source (Msocache)
http://support.microsoft.com/kb/825933/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary -
Thanks for the insight - but I don't know what I am reading
I am including the text and hoping that you will be able to help me
out.
I
removed registry keys for Office 8, 9, 10, and 12 as well as the
remnents
left behind by OfficeXP in Program Files. I tried a install with
NOD32
and
PestPatrol turned off.
Here goes ...
=== Verbose logging started: 3/18/2008 19:51:44 Build type: SHIP
UNICODE
3.01.4000.4039 Calling process: C:\Windows\system32\msiexec.exe ===
MSI (c) (D8:2C) [19:51:44:937]: Resetting cached policy values
MSI (c) (D8:2C) [19:51:44:937]: Machine policy value 'Debug' is 0
MSI (c) (D8:2C) [19:51:44:937]: ******* RunEngine:
******* Product: G:\MSOCache\All
Users\90000409-6000-11D3-8CFE-0150048383C9\PRO11.MSI
******* Action:
******* CommandLine: **********
MSI (c) (D8:2C) [19:51:44:937]: Machine policy value
'DisableUserInstalls'
is 0
MSI (c) (D8:2C) [19:51:44:968]: Cloaking enabled.
MSI (c) (D8:2C) [19:51:44:968]: Attempting to enable all disabled
priveleges
before calling Install on Server
MSI (c) (D8:2C) [19:51:44:984]: End dialog not enabled
MSI (c) (D8:2C) [19:51:44:984]: Original package ==> G:\MSOCache\All
Users\90000409-6000-11D3-8CFE-0150048383C9\PRO11.MSI
MSI (c) (D8:2C) [19:51:44:984]: Package we're running from ==>
C:\WINDOWS\Installer\714b8d9.msi
MSI (c) (D8:2C) [19:51:45:046]: APPCOMPAT: looking for appcompat
database
entry with ProductCode '{90110409-6000-11D3-8CFE-0150048383C9}'.
MSI (c) (D8:2C) [19:51:45:046]: APPCOMPAT: no matching ProductCode
found
in
database.
MSI (c) (D8:2C) [19:51:45:046]: MSCOREE not loaded loading copy from
system32
MSI (c) (D8:2C) [19:51:45:046]: Opening existing patch
'C:\WINDOWS\Installer\9f34895.msp'.
MSI (c) (D8:2C) [19:51:45:046]: Note: 1: 2203 2:
C:\WINDOWS\Installer\9f34895.msp 3: -2147287038
MSI (c) (D8:2C) [19:51:45:046]: Couldn't find local patch
'C:\WINDOWS\Installer\9f34895.msp'. Looking for it at its source.
MSI (c) (D8:2C) [19:51:45:046]: Resolving Patch source.
MSI (c) (D8:2C) [19:51:45:046]: User policy value 'SearchOrder' is
'nmu'
MSI (c) (D8:2C) [19:51:45:046]: User policy value 'DisableMedia' is 0
MSI (c) (D8:2C) [19:51:45:046]: Machine policy value
'AllowLockdownMedia'
is 0
MSI (c) (D8:2C) [19:51:45:046]: SOURCEMGMT: Media enabled only if
package
is
safe.
MSI (c) (D8:2C) [19:51:45:046]: SOURCEMGMT: Looking for sourcelist
for
product {FFB59000-EB47-45BC-842A-EFFBDA635C94}
MSI (c) (D8:2C) [19:51:45:046]: SOURCEMGMT: Adding
{FFB59000-EB47-45BC-842A-EFFBDA635C94}; to potential sourcelist list
(pcode;disk;relpath).
MSI (c) (D8:2C) [19:51:45:046]: SOURCEMGMT: Now checking product
{FFB59000-EB47-45BC-842A-EFFBDA635C94}
MSI (c) (D8:2C) [19:51:45:046]: SOURCEMGMT: Media is enabled for
product.
MSI (c) (D8:2C) [19:51:45:046]: SOURCEMGMT: Attempting to use
LastUsedSource
from source list.
MSI (c) (D8:2C) [19:51:45:046]: SOURCEMGMT: Trying source
C:\DOCUME~1\THEFER~1\LOCALS~1\Temp\IXP000.TMP\.
MSI (c) (D8:2C) [19:51:45:046]: Note: 1: 2203 2:
C:\DOCUME~1\THEFER~1\LOCALS~1\Temp\IXP000.TMP\MAINSP2ff.msp
3: -2147287037
MSI (c) (D8:2C) [19:51:45:046]: SOURCEMGMT: Source is invalid due to
missing/inaccessible package.
MSI (c) (D8:2C) [19:51:45:046]: Note: 1: 1706 2: -2147483647 3:
MAINSP2ff.msp
MSI (c) (D8:2C) [19:51:45:046]: SOURCEMGMT: Processing net source
list.
MSI (c) (D8:2C) [19:51:45:046]: Note: 1: 1706 2: -2147483647 3:
MAINSP2ff.msp
MSI (c) (D8:2C) [19:51:45:046]: SOURCEMGMT: Processing media source
list.
MSI (c) (D8:2C) [19:51:46:078]: SOURCEMGMT: Resolved source to:
'MAINSP2ff.msp'
MSI (c) (D8:2C) [19:52:18:359]: Note: 1: 1314 2: MAINSP2ff.msp
MSI (c) (D8:2C) [19:52:18:359]: Unable to create a temp copy of patch
'MAINSP2ff.msp'.
This patch package could not be opened. Verify that the patch
package
exists and that you can access it, or contact the application vendor
to
verify that this is a valid Windows Installer patch package.
G:\MSOCache\All Users\90000409-6000-11D3-8CFE-0150048383C9\PRO11.MSI
MSI (c) (D8:2C) [19:52:18:359]: Note: 1: 1708
MSI (c) (D8:2C) [19:52:18:359]: Note: 1: 2729
MSI (c) (D8:2C) [19:52:18:359]: Note: 1: 2729
MSI (c) (D8:2C) [19:52:18:359]: Product: Microsoft Office
Professional
Edition 2003 -- Installation failed.
MSI (c) (D8:2C) [19:52:18:375]: MainEngineThread is returning 1635
=== Verbose logging stopped: 3/18/2008 19:52:18 ===
:
Maybe a log will help.
How to use a setup log file to troubleshoot setup problems in Office
http://support.microsoft.com/kb/826511/en-us
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
Mary - Thanks for the reply. The Cleanup Utility has been tried
several
times, but for some reason it shows an empty dialog box - no apps
listed. I
do have remnents of Office XP still in Program Files, and I am
sure
that
there are keys in the Registry as well. Would I be safe in
removing
the
Office 10 keys?
I did find a copy of MSIUU.exe when I installed Support Tools. It
didn't
do
much better, there were 5 entries none of which are associated
with
my
problem.
Will wait for your reply on key removal.
Don
:
Be certain you have your product number if you decide to use the
CleanUp
Utility.
You receive the "This patch package could not be opened" error
message
in
an
Office program
http://support.microsoft.com/?kbid=295823
--
Mary Sauer MSFT MVP
http://office.microsoft.com/
http://msauer.mvps.org/
news://msnews.microsoft.com
I need to do a repair or reinstall Office 2003. NO go on any
front.
The Windows Installer starts, runs 20 seconds or so then gives
the
following error:
This patch package could not be opened. Verifgy that the patch
package
exists and that you can access it, or contact the application
vendor
to
verify that this is a valid Windows Installer patch package.
The same error occurs via add/remove apps or runnning setup via
the
CD.
Also, I just recently lost the ability to have "Recent Files"
from
the
File
menu in both Word and Excel. The option from the Options menu
is
grayed
out.
AND every new file that is opened opens in a new instance of
Word.
Help would be greatly appreciated.
