Uninstalled Office 2004 - My Entourage Main Identity There, But on Opening Defaults to New Identity

[Larry Quick]

I had to reinstall Microsoft Office 2004. I am running the brand new
top of the range MacBook Pro. After the reinstall, when I started up
Entourage it came up as a new Entourage account, and won't recognize
my real Main Identity. I can see it in the Microsoft User Data file,
it has 2G of data. But when I either click on the Entorage
application, try to open it thru the menu, or ckick on the main
identity data itself, it defaults straight to a new account. I have
also tried importing the data into the new account, but when I get to
the file, ther data shows up as there, but is masked out so you can't
select it to import. Help???!!!!! I need my email urgently.

 

[Michel Bintener]

Hi Larry,

the first thing I'd try is apply all the available updates; Office 2004 has
been updated to 11.3.3, and if you are now running an older version of
Office, Entourage will not be able to read a more recent database. After
that, you'll need to get Entourage to access your old database again. Have
you tried using Entourage>Switch Identities? If that does not work, let's
try something more radical: quit Entourage, then navigate to the MUD folder
in the Finder. In the folder called Office 2004 Identities, select the new
identity that was automatically created and move it to the trash. Now
restart your computer (to make sure Entourage does not maintain a link to
the identity you've just moved) and open Entourage again. Does it now open
your old main identity? If it doesn't, post back and tell us exactly what
you've been trying to do.

I had to reinstall Microsoft Office 2004. I am running the brand new
top of the range MacBook Pro. After the reinstall, when I started up
Entourage it came up as a new Entourage account, and won't recognize
my real Main Identity. I can see it in the Microsoft User Data file,
it has 2G of data. But when I either click on the Entorage
application, try to open it thru the menu, or ckick on the main
identity data itself, it defaults straight to a new account. I have
also tried importing the data into the new account, but when I get to
the file, ther data shows up as there, but is masked out so you can't
select it to import. Help???!!!!! I need my email urgently.

--
Michel Bintener
Microsoft MVP
Office:Mac (Entourage & Word)

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