Unread Messages Getting Deleted Automatically

K

Kelli

After upgrading from Outlook 2000 to Outlook 2003, I have several users
indicating unread messages are appearing in their deleted items. Has anyone
else seen this problem?
 
B

Brian Tillman

Kelli said:
After upgrading from Outlook 2000 to Outlook 2003, I have several
users indicating unread messages are appearing in their deleted
items. Has anyone else seen this problem?
Click to expand...

It has been reported here before, yes. Google Groups can help you find the
prior postings.
 
K

Kelli

This doesn't happen all the time, so I know it is not a view, which appears
to be a lot of the answers on prior posts.
 
B

Brian Tillman

Kelli said:
This doesn't happen all the time, so I know it is not a view, which
appears to be a lot of the answers on prior posts.
Click to expand...

Views can't move messages. Rules do.
 
K

Kelli

It's not a rule either, some users have no rules. At first I thought it was
user error, but a lot of users are complaining, so thought it was some bug in
Outlook 2003.
 
B

Brian Tillman

Kelli said:
It's not a rule either, some users have no rules.
Click to expand...

Just to make sure, have one of them start Outlook with the /cleanrules
command line switch.
 
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