Unread messages not appearing in inbox

G

gcmiller

I have emails in the unread email folder that do not appear in my inbox. How
do I fix this and can I get rid of the unread email folder?
 
S

Scott

Are you sure they are located in your inbox? They could be in other folders.
If you look at your list of emails one of the columns will say "In Folder".
This will tell you what folder that particular email is in.
 
G

gcmiller

Hi Scott,

They are not in my inbox. They only appear in the unread mail folder. I
have to scour the unread mail folder to make sure I haven't missed any
important emails.

Thanks,

Gary
 
G

gcmiller

Hi Diane,

These messages don't appear in my inbox. If I delete the unread mail
folder, I could lose important emails.

Thanks,

Gary

Diane Poremsky said:
Select the Unread folder and hit delete if you really want to be rid of it.


--
Diane Poremsky [MVP - Outlook]



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gcmiller said:
I have emails in the unread email folder that do not appear in my inbox.
How
do I fix this and can I get rid of the unread email folder?
Click to expand...
Click to expand...
 
B

Brian Tillman [MVP - Outlook]

These messages don't appear in my inbox. If I delete the unread mail
folder, I could lose important emails.
Click to expand...

Not at all. The Unread Mail folder isn't a real folder.

Anyway, where does the Unread Mail folder say your messages are?
 
G

gcmiller

Hi Brian,

There is no indication that emails are not in the inbox. I just look in the
unread mail file and find emails there that I know are not in the inbox.

Regards,

Gary
 
B

Brian Tillman [MVP - Outlook]

There is no indication that emails are not in the inbox. I just look in
the
unread mail file and find emails there that I know are not in the inbox.
Click to expand...

You didn't answer my question. The Unread Mail folder contains the "In
Folder" column that tells you where each message actually resides. Where
does that field say the messages are? If it says "Inbox", then they are in
the Inbox no matter what you believe. The likely cause is that you have a
filtered view in the Inbox that is hiding the messages, but they're still
there.
 
G

gcmiller

Hi Brian,

Thank you. I did as you requested. You are right, however, what do you
mean by filters and what could I have done to set them up?

Gary
 
B

Brian Tillman [MVP - Outlook]

Thank you. I did as you requested. You are right, however, what do you
mean by filters and what could I have done to set them up?
Click to expand...

Try starting Outlook once with the /cleanviews command switch.

Start>Run. Put

outlook.exe /cleanviews

in the Open field and click OK. Be sure to include the space.
 
G

gcmiller

Hi Brian,

Thanks again!

Gary

Brian Tillman said:
Try starting Outlook once with the /cleanviews command switch.

Start>Run. Put

outlook.exe /cleanviews

in the Open field and click OK. Be sure to include the space.
Click to expand...
 
N

nomar34

Did this work? I have cleared all filters but my new email is still not
showing up in the inbox. it shows up in my unread mail only. i have read
several others have had this problem but no solution to fix it. anymore ideas?

thanks,
 
B

Brian Tillman [MVP - Outlook]

Did this work? I have cleared all filters but my new email is still not
showing up in the inbox. it shows up in my unread mail only. i have read
several others have had this problem but no solution to fix it. anymore
ideas?
Click to expand...

Where does Unread Mail say the message resides?
 
N

nomar34

it says they are in my Inbox. if i click on unread messages and then go back
to my inbox they appear. but if i just have my inbox open new messages do not
show up in there.
 
B

Brian Tillman [MVP - Outlook]

it says they are in my Inbox. if i click on unread messages and then go
back
to my inbox they appear. but if i just have my inbox open new messages do
not
show up in there.
Click to expand...

PST or Exchange Mailbox?
 
N

nomar34

PST POP/SMTP. i have tried to completely uninstall Outlook and try again but
the same thing keeps happening.
 
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