Unsolicited Paperclip Icon

S

Sylvia

Email has started arriving in the last week showing the paper clip icon yet
there is no attachment.
I have checked with the sender and learned no attachment was sent.
One sender has also received many emails with the paper
clip but also with no attachments.
Virus checking is up to date and no "threat" has been found.
Any suggestions? I want to get rid of the unnecessary icon that is randomly
appearing.
I use Norton 2004 and have ZoneAlarm firewall.
Sylvia
 
D

Diane Poremsky [MVP]

turn off email scanning and see if it fixes it.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



Join OneNote Tips mailing list: http://www.onenote-tips.net/
 
V

Vanguard

Sylvia said:
Email has started arriving in the last week showing the paper clip
icon yet
there is no attachment.
I have checked with the sender and learned no attachment was sent.
One sender has also received many emails with the paper
clip but also with no attachments.
Virus checking is up to date and no "threat" has been found.
Any suggestions? I want to get rid of the unnecessary icon that is
randomly
appearing.
I use Norton 2004 and have ZoneAlarm firewall.
Sylvia


Unfortunately, Outlook doesn't save the true raw format of an e-mail.
Instead Microsoft converts the e-mail into its proprietary format and
then shows you *some* of the message's "raw" content by using View ->
Options. So, in Outlook, you can never see what was the TRUE raw data
of the message. This means looking at the source for the HTML-formatted
e-mail or for the plain-text message to see what MIME parts might be in
the message with Content-disposition=attached might not work. You can
see the true raw content in Outlook Express but not in Outlook.

So you might want to configure Outlook to leave the messages on the
server and then download them again in OE to look at the raw content of
the message. You might then see if there is a MIME part for an
attachment. Maybe it is blank (there is no attachment) but the MIME
part for the attachment is there.

Until you can actually see the raw content of the e-mail (headers and
ALL of the body without hiding any MIME parts), you don't know if maybe
there was a null attachment. I'm not saying that is the cause but it
could be, and you can't tell using Outlook. I don't know if OL2003
changed how it stores messages or if it will show you the true raw
content of a message (so you can see all MIME parts; i.e., attachments,
inline background music, etc.) but I doubt it.

If you don't want to put e-mail on hold (by leaving it on the mail
server) and looking at it afterward with OE instead of Outlook, you
could use a proxy that records the raw content of your e-mails. I have
SpamPal and its Logfile plug-in will let you record the raw content of
e-mails (usually just for spam but you can also enable it to record
non-spam messages). I'm sure there are other e-mail proxies out there
that would also record the raw content of e-mails through which you
could pass a connect for Outlook.
 
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