L
Lauren
I am about to pull my hair out! I am using Outlook XP on a
Windows XP machine. All of a sudden every email I receive
from multiple users comes in with a gray background. Even
if I send an email to myself and the background looks
white in the email I send, it still shows up gray when I
open the email. How do I stop this? What's interesting is
if I change my Mail Format option within Outlook to send
plain text emails, this does not happen. It seems to
happen if the option is HTML or Rich Text. However, it's a
little unrealistic to have everyone who sends me an email
change to the plain text option. I did a search for this
problem in various help groups/sites and someone mentioned
to delete the normal.dot and email.dot files and they will
rebuild themselves to the default. Well I found the
normal.dot and the email.dot files, deleted them but (a)
it didn't rebuild themsleves and (b) I am still having the
same problem. Maybe I didn't do this correctly. I don't
know. Any insight on this would be greatly appreciated.
Thanks,
Lauren
Windows XP machine. All of a sudden every email I receive
from multiple users comes in with a gray background. Even
if I send an email to myself and the background looks
white in the email I send, it still shows up gray when I
open the email. How do I stop this? What's interesting is
if I change my Mail Format option within Outlook to send
plain text emails, this does not happen. It seems to
happen if the option is HTML or Rich Text. However, it's a
little unrealistic to have everyone who sends me an email
change to the plain text option. I did a search for this
problem in various help groups/sites and someone mentioned
to delete the normal.dot and email.dot files and they will
rebuild themselves to the default. Well I found the
normal.dot and the email.dot files, deleted them but (a)
it didn't rebuild themsleves and (b) I am still having the
same problem. Maybe I didn't do this correctly. I don't
know. Any insight on this would be greatly appreciated.
Thanks,
Lauren