Update for Outlook 2003 Junk Email Filter KB916521 Will Not Instal


G

groucho

Windows XP's Automatic Updates (as well as Microsoft Update and Office
Update) have announced a new critical update for Office 2003 entitled
"Update for Outlook 2003 Junk Email Filter (KB916521)." You can download it,
but it will not install, either automatically or manually, and the Automatic
Updates icon will not leave your System Tray. If you turn off Automatic
Updates, it will be replaced by a Security Center warning in that tary saying
"Automatic Updtaes is turned off. Click this balloon to fix this problem."
There seems to be no way to solve this issue.
 
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A

Andrew Hay

Hello,
I am running Windows XP Pro SP2. I also have the same problem with this
latest update. I also had the same problem with the filter for April, which I
never resolved that problem!!! As Groucho said I have downloaded it but will
not install

I have another problem with Windows Defender which is that it will never
update!!
Could this be the problem?
Could they be linked in some way?

I would like to do a survey please!! EVERYBODY PLEASE ANSWER!!!

Maybe it will help MS!! Well we can hope!!
How many people DO NOT have Defender and DON'T have probs with the filter?
How many people HAVE Defender but DON'T have probs with the filter?
How many people HAVE Defender AND HAVE probs with the filter?

Thanks for your little time
 
G

groucho

Hi Andrew,

In the meantime I have received the following five-step solution from
Microsoft. Step 5 solved my problem, but only after I completely uninstalled
my Office 2003, eliminated all its entries in the Windows Registry,
reinstalled it from scratch, and ran Office Update several times.

Also, Step 5 does not mention uninstalling Office 2003 from the Add or
Remove Programs folder. In my view, this where you should begin if the first
four steps fail, which they did in my case.

Here is the message from Microsoft:

Step 1: Manually install updates

========================

Please go to the link to download the update to the local hard disk and then
install it locally.



Update for Outlook 2003 Junk Email Filter (KB916521)

http://www.microsoft.com/downloads/...60-4E86-4563-9831-34EA4A136F46&displaylang=en



If Step 1 doesn't work, please go on with the next steps:



Step 2: Enable Office Source Engine service

==================================

The issue could occur if the Office Source Engine service startup type is
set to " DISABLED". However, Windows Installer cannot start this service if
this service is disabled. To resolve this issue, follow these steps:



1. Determine the status of the Office Source Engine service. To do this,
follow these steps:



a. Click "Start", click "Run", type "services.msc" (without the quotation
marks), and then click "OK".



b. In the list of services, double-click "Office Source Engine".



c. View the option that appears in the "Startup type" list.



2. If the start type is set to "DISABLED", modify the startup type to a
setting of "Manual". To do this, right-click "DISABLED" list, click
Properties, General tab. And then select "Manual" in the "Startup type" list,
and then click "OK".



3. Try to install the Office Update locally again.



Step 3: Repair Office 2003

===================

1. Click Start, and then click Control Panel. If Control Panel is not in
Classic View, click Switch to Classic View.



2. In Control Panel, double-click the Add or Remove Programs icon.



3. In the Currently installed programs list, click to select Microsoft
Office 2003 product. Click Change.



4. In the Maintenance Mode Options dialog box, select "Reinstall or Repair",
and then click Next.



5. Click to select "Detect and Repair errors in my Office installation" and
the click "Install" button.



Step 4: Disable Local Installation Source

=================================

I think that disabling the LIS would clean-up the registry setting and might
fix the issue. If the update requires source from cache and if it is binary
update, the first attempt at install might fail and the install will switch
to full file for the next detection cycle.



1. Download the Local Installation Source Tool from:
http://www.microsoft.com/downloads/...A3-695B-42C3-9045-B812BA0FED3E&displaylang=en



2. Extract LisTool.exe and LisTool.chm to some location.



3. Run the GUI tool (LISTOOL.exe) and choose the Disable LIS option. Click
next. Select all the check boxes in the subsequent dialog. Then proceed to
Finish.



4. Try doing a detect and install again.



Step 5: Reinstall Office

===================

Before you perform the following steps, please refer to the following
Microsoft Knowledge Base (KB) articles to learn more about backing up the
Outlook data and Office program settings.



287070 OL2002: How to Back Up, Restore, or Move Outlook Data

http://support.microsoft.com/?id=287070



312978 HOW TO: Use the Save My Settings Wizard to Back Up Settings in Office
XP

http://support.microsoft.com/?id=312978



Note: The articles also apply to Office 2003.



1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe



2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.



3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.



4. Close all applications.



5. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.



6. Empty the %Temp% folder.



Note: If some files can't be deleted, please skip them, which doesn't
influence the result of the troubleshooting.



7. Empty the Recycle Bin.



8. Restart your computer and install Office 2003 again.



9. Then, go to Office Product Updates Web site to check for all available
updates:

http://www.officeupdate.com/ProductUpdates/default.aspx



I hope the above information is helpful to you. If the problem still occurs,
please help me capture screenshots of all error messages you encountered and
send them to me so that I can make a further research.



To capture the image, we can perform the steps below:



(a) When the error message appears, press the Print Screen key several times
(this key is located to the right of the F12 key on the keyboard)



(b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].



(c) Click Edit (menu) -> Paste or press Ctrl + V.



(d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send it to
me as an attachment.
 
V

Vic

I've only tried the first 4 steps of the 5 step process from Microsoft - not
yet wanting to reinstall Office to try to fix. Hoping someone comes up with
an easier fix.

Results of the first 4 steps for me:
1)Update cannot be applied
2)I already had MANUAL as start type in services.msc
3)After clicking on Install in step 5, I get error message during the repair
"Installation ended prematurely because of error"
4)After starting the LISTOOL.exe, I get error 0x8007002 and it asks me to
contact Microsoft.

I hope some guru comes up with a fix other than to delete and reinstall
Office to fix problem with the OUTLOOK Junk mail filter update. Hope the 2
additional errors noted above don't also indicate I need to reinstall OFFICE.

groucho said:
Hi Andrew,

In the meantime I have received the following five-step solution from
Microsoft. Step 5 solved my problem, but only after I completely uninstalled
my Office 2003, eliminated all its entries in the Windows Registry,
reinstalled it from scratch, and ran Office Update several times.

Also, Step 5 does not mention uninstalling Office 2003 from the Add or
Remove Programs folder. In my view, this where you should begin if the first
four steps fail, which they did in my case.

Here is the message from Microsoft:

Step 1: Manually install updates

========================

Please go to the link to download the update to the local hard disk and then
install it locally.



Update for Outlook 2003 Junk Email Filter (KB916521)

http://www.microsoft.com/downloads/...60-4E86-4563-9831-34EA4A136F46&displaylang=en



If Step 1 doesn't work, please go on with the next steps:



Step 2: Enable Office Source Engine service

==================================

The issue could occur if the Office Source Engine service startup type is
set to " DISABLED". However, Windows Installer cannot start this service if
this service is disabled. To resolve this issue, follow these steps:



1. Determine the status of the Office Source Engine service. To do this,
follow these steps:



a. Click "Start", click "Run", type "services.msc" (without the quotation
marks), and then click "OK".



b. In the list of services, double-click "Office Source Engine".



c. View the option that appears in the "Startup type" list.



2. If the start type is set to "DISABLED", modify the startup type to a
setting of "Manual". To do this, right-click "DISABLED" list, click
Properties, General tab. And then select "Manual" in the "Startup type" list,
and then click "OK".



3. Try to install the Office Update locally again.



Step 3: Repair Office 2003

===================

1. Click Start, and then click Control Panel. If Control Panel is not in
Classic View, click Switch to Classic View.



2. In Control Panel, double-click the Add or Remove Programs icon.



3. In the Currently installed programs list, click to select Microsoft
Office 2003 product. Click Change.



4. In the Maintenance Mode Options dialog box, select "Reinstall or Repair",
and then click Next.



5. Click to select "Detect and Repair errors in my Office installation" and
the click "Install" button.



Step 4: Disable Local Installation Source

=================================

I think that disabling the LIS would clean-up the registry setting and might
fix the issue. If the update requires source from cache and if it is binary
update, the first attempt at install might fail and the install will switch
to full file for the next detection cycle.



1. Download the Local Installation Source Tool from:
http://www.microsoft.com/downloads/...A3-695B-42C3-9045-B812BA0FED3E&displaylang=en



2. Extract LisTool.exe and LisTool.chm to some location.



3. Run the GUI tool (LISTOOL.exe) and choose the Disable LIS option. Click
next. Select all the check boxes in the subsequent dialog. Then proceed to
Finish.



4. Try doing a detect and install again.



Step 5: Reinstall Office

===================

Before you perform the following steps, please refer to the following
Microsoft Knowledge Base (KB) articles to learn more about backing up the
Outlook data and Office program settings.



287070 OL2002: How to Back Up, Restore, or Move Outlook Data

http://support.microsoft.com/?id=287070



312978 HOW TO: Use the Save My Settings Wizard to Back Up Settings in Office
XP

http://support.microsoft.com/?id=312978



Note: The articles also apply to Office 2003.



1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe



2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.



3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.



4. Close all applications.



5. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.



6. Empty the %Temp% folder.



Note: If some files can't be deleted, please skip them, which doesn't
influence the result of the troubleshooting.



7. Empty the Recycle Bin.



8. Restart your computer and install Office 2003 again.



9. Then, go to Office Product Updates Web site to check for all available
updates:

http://www.officeupdate.com/ProductUpdates/default.aspx



I hope the above information is helpful to you. If the problem still occurs,
please help me capture screenshots of all error messages you encountered and
send them to me so that I can make a further research.



To capture the image, we can perform the steps below:



(a) When the error message appears, press the Print Screen key several times
(this key is located to the right of the F12 key on the keyboard)



(b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].



(c) Click Edit (menu) -> Paste or press Ctrl + V.



(d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send it to
me as an attachment.



Andrew Hay said:
Hello,
I am running Windows XP Pro SP2. I also have the same problem with this
latest update. I also had the same problem with the filter for April, which I
never resolved that problem!!! As Groucho said I have downloaded it but will
not install

I have another problem with Windows Defender which is that it will never
update!!
Could this be the problem?
Could they be linked in some way?

I would like to do a survey please!! EVERYBODY PLEASE ANSWER!!!

Maybe it will help MS!! Well we can hope!!
How many people DO NOT have Defender and DON'T have probs with the filter?
How many people HAVE Defender but DON'T have probs with the filter?
How many people HAVE Defender AND HAVE probs with the filter?

Thanks for your little time
 
G

groucho

Hello Vic,

Your experience is almost identical to mine. In my view, every Office 2003
user now has this problem, and Microsoft is not doing anything about it.
There is no solution short of completely uninstalling and reinstalling Office
2003. Here is what happened to me.

In Step 1 (which I had tried on my own before receiving Microsoft's message)
the following error message was displayed: "Update for Outlook 2003: Junk
E-mail filter (KB916521). The update cannot be applied."

In Step 2 the Office Source Engine Service had already been started and its
startup type was already Manual.

In Step 3 the following error message was displayed: "Microsoft Office 2003
Setup. Installation ended prematurely because of an error." This was followed
by another error message: "Add or Remove Programs. Fatal error during
installation."

In Step 4 the following error message was displayed: "Microsoft Office 2003
Local Installation Source Tool. The Local Installation Source Tool has
encountered an error: 0x80070002. Contact Microsoft Support for further
assistance."

In Step 5 I deleted all Microsoft Office entries from my registry, deleted
my C:\Program Files\Microsoft Office folder, reinstalled the software from
scratch, and installed all the updates. Finally, Symantec's Norton WinDoctor
found 14 problems in the registry (which it fixed).

It seems to me that before running Windows Install Clean Up one should try
to uninstall Microsoft Office 2003 from the Add or Remove Programs folder.
Not doing so creates other problems. For example, the MSOHEV.DLL file cannot
be deleted.

Kind regards and good luck.

groucho

Vic said:
I've only tried the first 4 steps of the 5 step process from Microsoft - not
yet wanting to reinstall Office to try to fix. Hoping someone comes up with
an easier fix.

Results of the first 4 steps for me:
1)Update cannot be applied
2)I already had MANUAL as start type in services.msc
3)After clicking on Install in step 5, I get error message during the repair
"Installation ended prematurely because of error"
4)After starting the LISTOOL.exe, I get error 0x8007002 and it asks me to
contact Microsoft.

I hope some guru comes up with a fix other than to delete and reinstall
Office to fix problem with the OUTLOOK Junk mail filter update. Hope the 2
additional errors noted above don't also indicate I need to reinstall OFFICE.

groucho said:
Hi Andrew,

In the meantime I have received the following five-step solution from
Microsoft. Step 5 solved my problem, but only after I completely uninstalled
my Office 2003, eliminated all its entries in the Windows Registry,
reinstalled it from scratch, and ran Office Update several times.

Also, Step 5 does not mention uninstalling Office 2003 from the Add or
Remove Programs folder. In my view, this where you should begin if the first
four steps fail, which they did in my case.

Here is the message from Microsoft:

Step 1: Manually install updates

========================

Please go to the link to download the update to the local hard disk and then
install it locally.



Update for Outlook 2003 Junk Email Filter (KB916521)

http://www.microsoft.com/downloads/...60-4E86-4563-9831-34EA4A136F46&displaylang=en



If Step 1 doesn't work, please go on with the next steps:



Step 2: Enable Office Source Engine service

==================================

The issue could occur if the Office Source Engine service startup type is
set to " DISABLED". However, Windows Installer cannot start this service if
this service is disabled. To resolve this issue, follow these steps:



1. Determine the status of the Office Source Engine service. To do this,
follow these steps:



a. Click "Start", click "Run", type "services.msc" (without the quotation
marks), and then click "OK".



b. In the list of services, double-click "Office Source Engine".



c. View the option that appears in the "Startup type" list.



2. If the start type is set to "DISABLED", modify the startup type to a
setting of "Manual". To do this, right-click "DISABLED" list, click
Properties, General tab. And then select "Manual" in the "Startup type" list,
and then click "OK".



3. Try to install the Office Update locally again.



Step 3: Repair Office 2003

===================

1. Click Start, and then click Control Panel. If Control Panel is not in
Classic View, click Switch to Classic View.



2. In Control Panel, double-click the Add or Remove Programs icon.



3. In the Currently installed programs list, click to select Microsoft
Office 2003 product. Click Change.



4. In the Maintenance Mode Options dialog box, select "Reinstall or Repair",
and then click Next.



5. Click to select "Detect and Repair errors in my Office installation" and
the click "Install" button.



Step 4: Disable Local Installation Source

=================================

I think that disabling the LIS would clean-up the registry setting and might
fix the issue. If the update requires source from cache and if it is binary
update, the first attempt at install might fail and the install will switch
to full file for the next detection cycle.



1. Download the Local Installation Source Tool from:
http://www.microsoft.com/downloads/...A3-695B-42C3-9045-B812BA0FED3E&displaylang=en



2. Extract LisTool.exe and LisTool.chm to some location.



3. Run the GUI tool (LISTOOL.exe) and choose the Disable LIS option. Click
next. Select all the check boxes in the subsequent dialog. Then proceed to
Finish.



4. Try doing a detect and install again.



Step 5: Reinstall Office

===================

Before you perform the following steps, please refer to the following
Microsoft Knowledge Base (KB) articles to learn more about backing up the
Outlook data and Office program settings.



287070 OL2002: How to Back Up, Restore, or Move Outlook Data

http://support.microsoft.com/?id=287070



312978 HOW TO: Use the Save My Settings Wizard to Back Up Settings in Office
XP

http://support.microsoft.com/?id=312978



Note: The articles also apply to Office 2003.



1. Download and install the Windows Installer Cleanup Utility.

http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D5E1BD/msicuu2.exe



2. After you install the Windows Installer CleanUp Utility, click Start
menu-> All Programs-> Windows Install Clean Up.



3. Highlight Microsoft Office 2003 entry in the list and then click Remove.
Quit the Utility.



4. Close all applications.



5. Click Start menu-> Run, type "%Temp%" (without the quotation marks) in
the Open box and press Enter.



6. Empty the %Temp% folder.



Note: If some files can't be deleted, please skip them, which doesn't
influence the result of the troubleshooting.



7. Empty the Recycle Bin.



8. Restart your computer and install Office 2003 again.



9. Then, go to Office Product Updates Web site to check for all available
updates:

http://www.officeupdate.com/ProductUpdates/default.aspx



I hope the above information is helpful to you. If the problem still occurs,
please help me capture screenshots of all error messages you encountered and
send them to me so that I can make a further research.



To capture the image, we can perform the steps below:



(a) When the error message appears, press the Print Screen key several times
(this key is located to the right of the F12 key on the keyboard)



(b) Open Paint ['start' => 'All Programs' => 'Accessories' => 'Paint'].



(c) Click Edit (menu) -> Paste or press Ctrl + V.



(d) Click File (menu) -> Save. Save it as a .jpg or .gif file and send it to
me as an attachment.



Andrew Hay said:
Hello,
I am running Windows XP Pro SP2. I also have the same problem with this
latest update. I also had the same problem with the filter for April, which I
never resolved that problem!!! As Groucho said I have downloaded it but will
not install

I have another problem with Windows Defender which is that it will never
update!!
Could this be the problem?
Could they be linked in some way?

I would like to do a survey please!! EVERYBODY PLEASE ANSWER!!!

Maybe it will help MS!! Well we can hope!!
How many people DO NOT have Defender and DON'T have probs with the filter?
How many people HAVE Defender but DON'T have probs with the filter?
How many people HAVE Defender AND HAVE probs with the filter?

Thanks for your little time
 
A

Andrew Hay

Hello Groucho,
Thanks for your quick reply!!
I would just like to ask one question first if I may and that is do I need
the original CD for MS Office?
I ask this as my computer came with everything pre-installed. I should have
received the original CDs but didn't (as I paid).... That is another story
and a legal battle which is still going on!!!
Thanks!
 
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R

rick_dallas

If you'll follow the directions in the link in my previous post, I think
you'll find your problem will be resolved easily and much more quickly
than what MS is telling you................... You'll find this fix
will take care of your April problem too.

The problem is not with defender. It's a registry problem.
 
W

worcester4x4

I had this problem nagging at me for a week.

I used step 2 in microsofts fix and it worked 100% for me.

Thanks for the information.

Pete
 
V

Vic

In Peter Folders 5/7/2006 posting on the subject "updates refused to
install", I followed Peters instructions for REGEDIT changes. That took 1
minute. When I started the first OFFICE program, I had to give the 25 digit
Office Product Code to continue using and office product. I note, all the
most recent "documents" were not remembered - I had to "open" them manually.

When I then was ready to install the KB916521 Junk Email filter, IT
INSTALLED w/o problem.

Thanks to Peter Folders.

Vic
 
D

Darkmuncan

rick_dallas;1862160 said:
Follow the instructions in this link and keep them link handy.

http://support.microsoft.com/?id=884298

I've had to use this link for the past 3 months and it has worked like
a charm every time.

Pass it on!

Rick

Rick thanks, your suggested fix was the only thing that worked for me.
I guess some third party application removed the path reg entry.
 
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B

bluecoal

rick_dallas

Thank you for posting your suggestion. It was helpful with some 2008
update issues too.

bc
 

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