Updates of Office Enterprise 2007 keep failing with "unknown error

[Brian]

Windows keeps trying to update my installation of Office Enterprise 2007 with
the following updates:

- KB953195 (Office Suite Service Pack 2)
- KB968503 (Outlook 2007 filter against unwanted e-mails)

Upgrading fails every time with an "unknown error"; 80070641 (this is not
very helpful).

I tried to download the packages to my system before applying them, but to
no avail. I also tried to re-install the complete Office package and then
apply the upgrades "first thing", but still without any success.

I have tried to check some of the general causes (according to some
Microsoft articles), but there is plenty of diskspace and no obsolete disk
references in my system.

I am really stuck, so I'd appreciate any suggestions.

 

[Ben Omaha]

I have the same problem. No install cd's from dell. I haven't had a
successful install of an office update since August of 2007. PC-cillin is now
telling me that one of the failed updates is leaving my system vulnerable and
would like to fix this problem I've seen MANY reports of the same problem but
no viable solution. Someone please help us.

 

[Peter Foldes]

Brian

Read the following carefully and have your VL and proof of purchase through the Home
Program from your Company (you need to give name of Company also ) handy when
calling for the Free support from MS



For Office Enterprise issues see the following. Support on this version is only
available from MS or your IT Department and we cannot help you here with the Office
Enterprise version.

Sorry but we do not know if it is Pirated or not. You should have gotten these
instructions as above on your Home Program purchase from your Company

The support for Office 2007 Enterprise is free and look and open
last question

http://www.microsoft.com/licensing/sa/benefits/home_use_rights/faq.mspx

Here you will find the Phone numbers and email addresses as to where and whom to
contact about Office Enterprise and your issue.
Scroll down to the bottom of page to North America
https://licensing.microsoft.com/eLicense/L1033/overview.asp