Upgraded now can't send/receive email

D

Donna Weld

I recently upgraded from Office 2000 to a trial version of Office Small
Business 2003. When opening Outlook 2003 it asked me my data file and did
some kind of import or conversion. I now have all the messages that were in
my Inbox and Deleted Folder. It did not, however, bring over any of the
Personal Folders that I created. How do I get those into Office 2003. I am
no longer able to open Office 2000. I also went in and set up my email
through Outlook. I did the test email and it said everything went fine. I
am not able to send or receive emails though. I'm at a loss here. How do I
get my emails if the test email went through fine? What am I missing.
Thanks for all your help.
 
D

Dian D. Chapman, MVP

I would have assumed it should have pulled over your personal files
(can't remember). But since it didn't, you should still be able to
open your previous PST file and DRAG over the other files.

See this article. It describes information about using various PST
files and how to open and drag/move files around between them. What
you'll need to do is click File > Open Data File and locate your old
Outlook.pst. Open it and you can drag those other files over into your
new PST.

Organizing Outlook Mail
http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=52

As for why you can't send/receive email...are you SURE that you can't
receive it? I'm guessing that your ISP requires your password in order
to send...but you SHOULD be able to receive, since the test email
worked...i.e., you DID receive it.

Being able to receive, but not send, is a common problem if you missed
one of the setup dialog boxes. In Outlook, click Tools > Email
Accounts and choose to Edit your current account. Select your account
from the list (probably your only one) and choose CHANGE. In this
dialog box, choose MORE SETTINGS. Click the OUTGOING SERVER tab.
There...make sure you check the option at the top saying My Outgoing
Server Requires Authentication and click the additional option saying
Use Same Settings as my incoming mail server.

That will set your password up to use when you send mail. This is a
safeguard mail servers now use to stop spammers from slipping into
mail servers where they don't reside and sending spam through their
servers.

Give this a shot and let us know how it goes.

Good luck!

Dian D. Chapman
Technical Consultant, Microsoft MVP
MOS Certified, Editor/TechTrax

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html
 
D

Donna Weld

Dian

Thanks for all the info. I haven't read the article but plan to after
writing this. When I mentioned that the test email was OK that is because
that is what it said after the test. I never did receive the email in my
Inbox. I did a Repair of Outlook 2003 and was now able to send and receive.
The only problem now is that all the new emails are blank once I open them.
I can see the date who they are from and the subject but when I click on one
the message is blank. It is only on the ones I've gotten today. All
previous emails that were in my Inbox still have their full message. Any
ideas?????

Donna
 
D

Dian D. Chapman, MVP

No, sorry, that is a mystery I've never seen!

You might want to post a new message thread with THAT problem listed
so someone who might know about that problem can chime in. If you
leave it here...they may miss it.

Sorry I can't help with that one. Good luck!



Dian D. Chapman
Technical Consultant, Microsoft MVP
MOS Certified, Editor/TechTrax

Free MS Tutorials: http://www.mousetrax.com/techtrax
Free Word eBook: http://www.mousetrax.com/books.html
Optimize your business docs: http://www.mousetrax.com/consulting
Learn VBA the easy way: http://www.mousetrax.com/techcourses.html
 
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