upgrading to XP

[conwill1]

Hi, I have a brand new computer with MS Works installed. I have Office
XP Professional in the box that I received in a seminar for a prize.
When I try to install it, the wizard tells me that I don't have a valid
product for the upgrade. I can't get MS help because I don't know how
to find the product ID. What am I doing wrong?

Thanks, Connie

 

[Bob Buckland ?:-\)]

Hi Connie,

It sounds like you received an 'upgrade' package of MS Office XP. Upgrade packages are the complete product, but to install them
they need to find evidence of a prior version of a qualifier product for the upgrade.

For MS Office 2000 and 2003 MS Works is a qualifying product, but for MS Office XP (2002) Microsoft marketing chose not to allow it
as an upgrade qualifier.
http://support.microsoft.com/kb/290540/en-us?FR=1

==============Hi, I have a brand new computer with MS Works installed. I have Office
XP Professional in the box that I received in a seminar for a prize.
When I try to install it, the wizard tells me that I don't have a valid
product for the upgrade. I can't get MS help because I don't know how
to find the product ID. What am I doing wrong?

Thanks, Connie >>

 

[Bob Buckland ?:-\)]

Hi Connie,

It sounds like you received an 'upgrade' package of MS Office XP. Upgrade packages are the complete product, but to install them
they need to find evidence of a prior version of a qualifier product for the upgrade.

For MS Office 2000 and 2003 MS Works is a qualifying product, but for MS Office XP (2002) Microsoft marketing chose not to allow it
as an upgrade qualifier.
http://support.microsoft.com/kb/290540/en-us?FR=1

==============Hi, I have a brand new computer with MS Works installed. I have Office
XP Professional in the box that I received in a seminar for a prize.
When I try to install it, the wizard tells me that I don't have a valid
product for the upgrade. I can't get MS help because I don't know how
to find the product ID. What am I doing wrong?

Thanks, Connie >>

 

[Bob Buckland ?:-\)]

Hi Connie,

It sounds like you received an 'upgrade' package of MS Office XP. Upgrade packages are the complete product, but to install them
they need to find evidence of a prior version of a qualifier product for the upgrade.

For MS Office 2000 and 2003 MS Works is a qualifying product, but for MS Office XP (2002) Microsoft marketing chose not to allow it
as an upgrade qualifier.
http://support.microsoft.com/kb/290540/en-us?FR=1

==============Hi, I have a brand new computer with MS Works installed. I have Office
XP Professional in the box that I received in a seminar for a prize.
When I try to install it, the wizard tells me that I don't have a valid
product for the upgrade. I can't get MS help because I don't know how
to find the product ID. What am I doing wrong?

Thanks, Connie >>

 

[Bob Buckland ?:-\)]

Hi Connie,

It sounds like you received an 'upgrade' package of MS Office XP. Upgrade packages are the complete product, but to install them
they need to find evidence of a prior version of a qualifier product for the upgrade.

For MS Office 2000 and 2003 MS Works is a qualifying product, but for MS Office XP (2002) Microsoft marketing chose not to allow it
as an upgrade qualifier.
http://support.microsoft.com/kb/290540/en-us?FR=1

==============Hi, I have a brand new computer with MS Works installed. I have Office
XP Professional in the box that I received in a seminar for a prize.
When I try to install it, the wizard tells me that I don't have a valid
product for the upgrade. I can't get MS help because I don't know how
to find the product ID. What am I doing wrong?

Thanks, Connie >>

 

[Bob Buckland ?:-\)]

Hi Connie,

It sounds like you received an 'upgrade' package of MS Office XP. Upgrade packages are the complete product, but to install them
they need to find evidence of a prior version of a qualifier product for the upgrade.

For MS Office 2000 and 2003 MS Works is a qualifying product, but for MS Office XP (2002) Microsoft marketing chose not to allow it
as an upgrade qualifier.
http://support.microsoft.com/kb/290540/en-us?FR=1

==============Hi, I have a brand new computer with MS Works installed. I have Office
XP Professional in the box that I received in a seminar for a prize.
When I try to install it, the wizard tells me that I don't have a valid
product for the upgrade. I can't get MS help because I don't know how
to find the product ID. What am I doing wrong?

Thanks, Connie >>