Uprgrade from 2000 to 2003: Templates and Signature's gone

M

MrRAlan

When we upgrade from 2000 to 2003, if the user has any signatures in Outlook
or if they have their own document templates, they are losing them. My
upgrade package was built from the admin kit and I specified upgrade existing
components. Why is this happening?
 
S

Sue Mosher [MVP-Outlook]

An in-place upgrade does not change the file locations where templates and
signatures are stored in the %userprofile% hierarchy nor does it touch those
data files. Note, though, that Outlook 2003 uses per-account signatures, so
the user may need to set a signature for each email account.

Did you do something in addition to an in-place upgrade?
 

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