"Use Microsoft Word to edit e-mail messages"

[Marko]

I have a user running Windows2000 Pro with Office 2000.
The user has administrative rights on his local machine.
In Outlook, when he clicks on Tools/Options/Mail Format,
both the checkboxes for "Use Microsoft Word to edit e-
mail messages" and "Use Microsoft Word to read Rich Text
e-mail messages" are greyed out. There isn't any Group
Policy on the domain or local level prohibiting this
either. Word is installed and running correctly on his
machine.

Why are those greyed out? How can I get them back?

 

[Nikki]

You didn't mention what version of Outlook the client
is using, but I would guess that it is Outlook 2002 (XP).

This will happen when you use Office 2000 with
Outlook 2002. You would need to either bring the
Office up to XP or lower Outlook to 2000.

--
Nikki Peterson [MVP - Outlook]

I have a user running Windows2000 Pro with Office 2000.
The user has administrative rights on his local machine.
In Outlook, when he clicks on Tools/Options/Mail Format,
both the checkboxes for "Use Microsoft Word to edit e-
mail messages" and "Use Microsoft Word to read Rich Text
e-mail messages" are greyed out. There isn't any Group
Policy on the domain or local level prohibiting this
either. Word is installed and running correctly on his
machine.

Why are those greyed out? How can I get them back?