UserData Registry Key Missing

[Amanda George]

I receive the following warning in my Application event log:

Source: MSI Installer
Event ID: 1004

Detection of product '{90110409-6000-11D3-8CFE-0150048383C9}', feature
'OfficeUserData', component '{C9AF9050-C8BE-11D1-9C67-0000F81F1B38}' failed.
The resource
'HKEY_CURRENT_USER\Software\Microsoft\Office\11.0\Common\UserData' does not
exist.

Because of this problem, the MSI Installer keeps running configuring every
Office 2003 application when I open it. How can I repair this missing
registry key entry?

 

[Crouchie1998]

If you want to try to repair the installation the goto CONTROL PANEL,
ADD/REMOVE PROGRAMS & then click OFFICE... Choose REPAIR from the available
options.

I have just looked into my registry for the key you wrote about & its a
DWORD value=1

To create that key, follow these steps:

Click START, RUN & type 'regedit' (without quotes) & press ENTER

(registry editor opens)

Now, click the '+' sign beside 'HKEY_CURRENT_USER'

Click the '+' sign next to 'SOFTWARE' & so on until you get to 'COMMON'
(Hkey_Current_User\Software\Microsoft\Office\11\Common)

Click on 'COMMON (no need to expand) & look in the right. You should see 3
keys, but of course if your UserData key is missing then you'll see 2.

If UserData doesn't exist on the right, do this:

Right-click in the right pane & choose DWORD. Name it to 'UserData' (no
quotes) & click out of the name part to set that name. Now, double-click on
that UserData key, type in 1 in the value because it will be 0 (zero) & click
OK. Job done

If there is a problem with the installation log then check out the following
article:

http://support.microsoft.com/default.aspx?scid=kb;en-us;884290

Quite possible its been deleted if its an old installation.

I hope the above helps

 

[Amanda George]

I repaired the installation the other day and that did not solve the problem.
I checked for the registry entry that was missing this morning, and it was
there. When I launched PowerPoint, MSI Installer ran the Office 2003
configuration again. I looked at the log article and that doesn't apply to
my situation because I didn't do an Office update or hotfix. I only
installed Office 2003 Ent edition w/o any service packs/hotfixes. Any other
ideas? Will a complete uninstall and reinstall of Office 2003 solve the
problem?

 

[Crouchie1998]

It maybe your only solution actually, but you will need to go through the
registry keys and delete the ones left by the MSI.

I have searched Microsoft & have found your error at the following page:

http://www.microsoft.com/windows2000/community/centers/management/msi_faq.mspx

Click Troubleshooting (link) at the top & then click on the second question
under troubleshooting.

This identifies your error, but it doesn't show steps on how to resolve the
issue.

The following document is also worth a read because it explains a little
more about that registry key & the Save My Settings Wizard:

http://support.microsoft.com/default.aspx?scid=kb;en-us;826809

Please post me your findings.

If you do have to uninstall, delete office folder/registry keys first before
reinstalling.

Sorry, that I am unable to help you anymore at present

 

[Amanda George]

Thanks for the help and references. Which Office folders and registry keys
should I make sure I delete? I assume the keys found in the "Save My
Settings" article you sent me. I think that is the route I am going to take.

 

[Crouchie1998]

Always remember to back up your registry before deleting any registry keys.

The folders I was talking about is Program Files\Office & the Application
Data office folder.

 

[Amanda George]

I finally resolved the problem but I don't know how exactly...I upgraded the
MSI installer from version 2.0 to 3.0...deleted a domain admin profile,
recreated it, then opened PowerPoint under that account and created a simple
PowerPoint file. Then I logged in as another user (local admin also) and I
was able to open Powerpoint w/o the MSI Installer running.