Viewing Faxes.

[Wiley]

G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the following error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to create
the file in ..."

I guess my first question would be Why is this now happening. Nothing has
changed on the PC.

My Second question would be: What folder is Outlook talking about. I've
checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting there that
I cannot access and I need to.

Thanks

W.

 

[Russ Valentine [MVP-Outlook]]

Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the Open field.
Click OK. You should see a Windows Explorer window with the folder list in
the left-hand pane. (If you don't see the folder list in Windows XP, click
the Folders button in the toolbar.) Just below the folder named Temp you
should see one called Temporary Internet Files. Click the plus sign to its
left. You should then see a subfolder whose name starts with OLK. Select
this folder so that it's contents display in the right-hand pane. Click
Edit>Select All and then click the Delete button (or press Delete or click
File>Delete). Close the Explorer window and restart Outlook. Your
attachment should open now.

 

[Wiley Coyote]

Hi Russ. I've actually done all that yesterday to no avail. I can forward
the msg to another user and all is well, so the problem is definately on my
system. Any other ideas?

W.

Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the Open field.
Click OK. You should see a Windows Explorer window with the folder list
in
the left-hand pane. (If you don't see the folder list in Windows XP,
click
the Folders button in the toolbar.) Just below the folder named Temp you
should see one called Temporary Internet Files. Click the plus sign to
its
left. You should then see a subfolder whose name starts with OLK. Select
this folder so that it's contents display in the right-hand pane. Click
Edit>Select All and then click the Delete button (or press Delete or click
File>Delete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]

G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the following error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to
create
the file in ..."

I guess my first question would be Why is this now happening. Nothing has
changed on the PC.

My Second question would be: What folder is Outlook talking about. I've
checked the Temporary Internet Folder, the user TEMP dir, Windows Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting there
that
I cannot access and I need to.

Thanks

W.

 

[Wiley]

One more thing Russ, there is no folder starting with OLK. SO I looked at
another users machiine and saw they had a folder called OLK1 & OLKS so I
added these - still no go.

Wiley

Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the Open field.
Click OK. You should see a Windows Explorer window with the folder list in
the left-hand pane. (If you don't see the folder list in Windows XP, click
the Folders button in the toolbar.) Just below the folder named Temp you
should see one called Temporary Internet Files. Click the plus sign to its
left. You should then see a subfolder whose name starts with OLK. Select
this folder so that it's contents display in the right-hand pane. Click
Edit>Select All and then click the Delete button (or press Delete or click
File>Delete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]

G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the following error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to create
the file in ..."

I guess my first question would be Why is this now happening. Nothing has
changed on the PC.

My Second question would be: What folder is Outlook talking about. I've
checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting there
that
I cannot access and I need to.

Thanks

W.

 

[Wiley Coyote]

I should also note that we can open another other attachment, this appears
only to be with TIF files. There is nothing in the registry under
Level1Remove.

Wiley

Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the Open field.
Click OK. You should see a Windows Explorer window with the folder list in
the left-hand pane. (If you don't see the folder list in Windows XP, click
the Folders button in the toolbar.) Just below the folder named Temp you
should see one called Temporary Internet Files. Click the plus sign to its
left. You should then see a subfolder whose name starts with OLK. Select
this folder so that it's contents display in the right-hand pane. Click
Edit>Select All and then click the Delete button (or press Delete or click
File>Delete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]

G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the following error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to create
the file in ..."

I guess my first question would be Why is this now happening. Nothing has
changed on the PC.

My Second question would be: What folder is Outlook talking about. I've
checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting there
that
I cannot access and I need to.

Thanks

W.

 

[Russ Valentine [MVP-Outlook]]

I have no idea how you could have no OLK file if you have Outlook installed.
Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does not
integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]

One more thing Russ, there is no folder starting with OLK. SO I looked at
another users machiine and saw they had a folder called OLK1 & OLKS so I
added these - still no go.

Wiley

Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the Open field.
Click OK. You should see a Windows Explorer window with the folder list in
the left-hand pane. (If you don't see the folder list in Windows XP, click
the Folders button in the toolbar.) Just below the folder named Temp you
should see one called Temporary Internet Files. Click the plus sign to its
left. You should then see a subfolder whose name starts with OLK.
Select
this folder so that it's contents display in the right-hand pane. Click
Edit>Select All and then click the Delete button (or press Delete or
click
File>Delete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]

G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3.
Now
when I try to view OR save the TIFF attachment, I get the following error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to create
the file in ..."

I guess my first question would be Why is this now happening. Nothing has
changed on the PC.

My Second question would be: What folder is Outlook talking about. I've
checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting there
that
I cannot access and I need to.

Thanks

W.

 

[Wiley Coyote]

Don't know why the OLK folder was missing, but I recreated it and the same
issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is quite
annoying...

Thanks Russ.

I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does not
integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]

One more thing Russ, there is no folder starting with OLK. SO I looked at
another users machiine and saw they had a folder called OLK1 & OLKS so I
added these - still no go.

Wiley

Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the Open field.
Click OK. You should see a Windows Explorer window with the folder list in
the left-hand pane. (If you don't see the folder list in Windows XP, click
the Folders button in the toolbar.) Just below the folder named Temp
you
should see one called Temporary Internet Files. Click the plus sign to its
left. You should then see a subfolder whose name starts with OLK.
Select
this folder so that it's contents display in the right-hand pane. Click
Edit>Select All and then click the Delete button (or press Delete or
click
File>Delete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3.
Now
when I try to view OR save the TIFF attachment, I get the following error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to create
the file in ..."

I guess my first question would be Why is this now happening. Nothing has
changed on the PC.

My Second question would be: What folder is Outlook talking about.
I've
checked the Temporary Internet Folder, the user TEMP dir, Windows Temp dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting
there
that
I cannot access and I need to.

Thanks

W.

 

[Russ Valentine [MVP-Outlook]]

By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"<drive>:\Program Files\Common Files\Microsoft Shared\MODI\11.0\MSPVIEW.EXE"
"%1" ?

By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an Exchange
environment?
--
Russ Valentine
[MVP-Outlook]

Don't know why the OLK folder was missing, but I recreated it and the same
issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is quite
annoying...

Thanks Russ.

I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does not
integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]

One more thing Russ, there is no folder starting with OLK. SO I looked
at
another users machiine and saw they had a folder called OLK1 & OLKS so I
added these - still no go.

Wiley

Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the Open
field.
Click OK. You should see a Windows Explorer window with the folder
list
in
the left-hand pane. (If you don't see the folder list in Windows XP,
click
the Folders button in the toolbar.) Just below the folder named Temp
you
should see one called Temporary Internet Files. Click the plus sign to
its
left. You should then see a subfolder whose name starts with OLK.
Select
this folder so that it's contents display in the right-hand pane.
Click
Edit>Select All and then click the Delete button (or press Delete or
click
File>Delete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3.
Now
when I try to view OR save the TIFF attachment, I get the following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to
create
the file in ..."

I guess my first question would be Why is this now happening. Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking about.
I've
checked the Temporary Internet Folder, the user TEMP dir, Windows
Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting
there
that
I cannot access and I need to.

Thanks

W.

 

[Wiley Coyote]

Hi Russ. It's an SBS2K environment with Exch2K, Fax Server (SBS 2K) and
Win2K. This all worked fine up until last week.In fact, I added another user
to the FaxGroup and she gets the fax attachments and can open them just
fine.

By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"<drive>:\Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPVIEW.EXE" "%1" ?

By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an Exchange
environment?
--
Russ Valentine
[MVP-Outlook]

Don't know why the OLK folder was missing, but I recreated it and the
same issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is quite
annoying...

Thanks Russ.

I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does not
integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
One more thing Russ, there is no folder starting with OLK. SO I looked
at
another users machiine and saw they had a folder called OLK1 & OLKS so
I
added these - still no go.

Wiley

Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the Open
field.
Click OK. You should see a Windows Explorer window with the folder
list
in
the left-hand pane. (If you don't see the folder list in Windows XP,
click
the Folders button in the toolbar.) Just below the folder named Temp
you
should see one called Temporary Internet Files. Click the plus sign
to
its
left. You should then see a subfolder whose name starts with OLK.
Select
this folder so that it's contents display in the right-hand pane.
Click
Edit>Select All and then click the Delete button (or press Delete or
click
File>Delete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
G'day to all.

Up until yesterday, I was able to open a fax received in Outlook2K3.
Now
when I try to view OR save the TIFF attachment, I get the following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to
create
the file in ..."

I guess my first question would be Why is this now happening.
Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking about.
I've
checked the Temporary Internet Folder, the user TEMP dir, Windows
Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting
there
that
I cannot access and I need to.

Thanks

W.

 

[Russ Valentine [MVP-Outlook]]

That might explain why there is no OLK file.
Unfortunately, this is an environment with which I am unfamiliar. I'm
surprised you can even get faxes routed to Outlook 2003's Inbox. What client
fax software are you using on these boxes? You may need to redirect to an
SBS group.
I do recall that Office 2003 changes the file association for TIF files from
the Fax viewer to MODI.
--
Russ Valentine
[MVP-Outlook]

Hi Russ. It's an SBS2K environment with Exch2K, Fax Server (SBS 2K) and
Win2K. This all worked fine up until last week.In fact, I added another
user to the FaxGroup and she gets the fax attachments and can open them
just fine.

By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"<drive>:\Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPVIEW.EXE" "%1" ?

By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an Exchange
environment?
--
Russ Valentine
[MVP-Outlook]

Don't know why the OLK folder was missing, but I recreated it and the
same issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is quite
annoying...

Thanks Russ.
I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does not
integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
One more thing Russ, there is no folder starting with OLK. SO I looked
at
another users machiine and saw they had a folder called OLK1 & OLKS so
I
added these - still no go.

Wiley

Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the Open
field.
Click OK. You should see a Windows Explorer window with the folder
list
in
the left-hand pane. (If you don't see the folder list in Windows XP,
click
the Folders button in the toolbar.) Just below the folder named Temp
you
should see one called Temporary Internet Files. Click the plus sign
to
its
left. You should then see a subfolder whose name starts with OLK.
Select
this folder so that it's contents display in the right-hand pane.
Click
Edit>Select All and then click the Delete button (or press Delete or
click
File>Delete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
G'day to all.

Up until yesterday, I was able to open a fax received in
Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want to
create
the file in ..."

I guess my first question would be Why is this now happening.
Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking about.
I've
checked the Temporary Internet Folder, the user TEMP dir, Windows
Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting
there
that
I cannot access and I need to.

Thanks

W.

 

[Wiley Coyote]

Thanks again. Actually MS Fax Server saves the incoming fax as a TIF, then
simply sends an smtp message to the user with an attachment.

There is no "Client Side" software other than Outlook. We've actually been
doing this with clients for years.

BTW, as I said previously, this just started failing last Wed/Thur, up til
then it worked for over two years. So this is why I'm confused. So something
in the my Outlook (becuase other uses get emails with the attachments and
can open/save them) has changed to prevent me from opening TIF files, but
all others open and view just fine.

That might explain why there is no OLK file.
Unfortunately, this is an environment with which I am unfamiliar. I'm
surprised you can even get faxes routed to Outlook 2003's Inbox. What
client fax software are you using on these boxes? You may need to redirect
to an SBS group.
I do recall that Office 2003 changes the file association for TIF files
from the Fax viewer to MODI.
--
Russ Valentine
[MVP-Outlook]

Hi Russ. It's an SBS2K environment with Exch2K, Fax Server (SBS 2K) and
Win2K. This all worked fine up until last week.In fact, I added another
user to the FaxGroup and she gets the fax attachments and can open them
just fine.

By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"<drive>:\Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPVIEW.EXE" "%1" ?

By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an
Exchange environment?
--
Russ Valentine
[MVP-Outlook]
Don't know why the OLK folder was missing, but I recreated it and the
same issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is quite
annoying...

Thanks Russ.
I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does not
integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
One more thing Russ, there is no folder starting with OLK. SO I
looked at
another users machiine and saw they had a folder called OLK1 & OLKS
so I
added these - still no go.

Wiley

Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the Open
field.
Click OK. You should see a Windows Explorer window with the folder
list
in
the left-hand pane. (If you don't see the folder list in Windows
XP,
click
the Folders button in the toolbar.) Just below the folder named
Temp you
should see one called Temporary Internet Files. Click the plus sign
to
its
left. You should then see a subfolder whose name starts with OLK.
Select
this folder so that it's contents display in the right-hand pane.
Click
Edit>Select All and then click the Delete button (or press Delete or
click
File>Delete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
G'day to all.

Up until yesterday, I was able to open a fax received in
Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the
following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want
to
create
the file in ..."

I guess my first question would be Why is this now happening.
Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking about.
I've
checked the Temporary Internet Folder, the user TEMP dir, Windows
Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting
there
that
I cannot access and I need to.

Thanks

W.

 

[Russ Valentine [MVP-Outlook]]

But you must have some client side fax software installed to communicate
with SBS Fax.
--
Russ Valentine
[MVP-Outlook]

Thanks again. Actually MS Fax Server saves the incoming fax as a TIF, then
simply sends an smtp message to the user with an attachment.

There is no "Client Side" software other than Outlook. We've actually been
doing this with clients for years.

BTW, as I said previously, this just started failing last Wed/Thur, up til
then it worked for over two years. So this is why I'm confused. So
something in the my Outlook (becuase other uses get emails with the
attachments and can open/save them) has changed to prevent me from opening
TIF files, but all others open and view just fine.

That might explain why there is no OLK file.
Unfortunately, this is an environment with which I am unfamiliar. I'm
surprised you can even get faxes routed to Outlook 2003's Inbox. What
client fax software are you using on these boxes? You may need to
redirect to an SBS group.
I do recall that Office 2003 changes the file association for TIF files
from the Fax viewer to MODI.
--
Russ Valentine
[MVP-Outlook]

Hi Russ. It's an SBS2K environment with Exch2K, Fax Server (SBS 2K) and
Win2K. This all worked fine up until last week.In fact, I added another
user to the FaxGroup and she gets the fax attachments and can open them
just fine.


By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"<drive>:\Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPVIEW.EXE" "%1" ?

By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an
Exchange environment?
--
Russ Valentine
[MVP-Outlook]
Don't know why the OLK folder was missing, but I recreated it and the
same issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is quite
annoying...

Thanks Russ.
I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does not
integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
One more thing Russ, there is no folder starting with OLK. SO I
looked at
another users machiine and saw they had a folder called OLK1 & OLKS
so I
added these - still no go.

Wiley

Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the Open
field.
Click OK. You should see a Windows Explorer window with the folder
list
in
the left-hand pane. (If you don't see the folder list in Windows
XP,
click
the Folders button in the toolbar.) Just below the folder named
Temp you
should see one called Temporary Internet Files. Click the plus
sign to
its
left. You should then see a subfolder whose name starts with OLK.
Select
this folder so that it's contents display in the right-hand pane.
Click
Edit>Select All and then click the Delete button (or press Delete
or click
File>Delete). Close the Explorer window and restart Outlook. Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
G'day to all.

Up until yesterday, I was able to open a fax received in
Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the
following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want
to
create
the file in ..."

I guess my first question would be Why is this now happening.
Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking
about. I've
checked the Temporary Internet Folder, the user TEMP dir, Windows
Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes sitting
there
that
I cannot access and I need to.

Thanks

W.

 

[Wiley Coyote]

No sir. Nothing is required client side. SBS Fax Server receives the
incoming fax, saves it as a TIF, then sends an email to the recipient.

In any case, the problem is with Outlook 2K3, not the Fax Server, Win2K or
anything else because it works with three other users.

Thanks tho...

But you must have some client side fax software installed to communicate
with SBS Fax.
--
Russ Valentine
[MVP-Outlook]

Thanks again. Actually MS Fax Server saves the incoming fax as a TIF,
then simply sends an smtp message to the user with an attachment.

There is no "Client Side" software other than Outlook. We've actually
been doing this with clients for years.

BTW, as I said previously, this just started failing last Wed/Thur, up
til then it worked for over two years. So this is why I'm confused. So
something in the my Outlook (becuase other uses get emails with the
attachments and can open/save them) has changed to prevent me from
opening TIF files, but all others open and view just fine.

That might explain why there is no OLK file.
Unfortunately, this is an environment with which I am unfamiliar. I'm
surprised you can even get faxes routed to Outlook 2003's Inbox. What
client fax software are you using on these boxes? You may need to
redirect to an SBS group.
I do recall that Office 2003 changes the file association for TIF files
from the Fax viewer to MODI.
--
Russ Valentine
[MVP-Outlook]
Hi Russ. It's an SBS2K environment with Exch2K, Fax Server (SBS 2K) and
Win2K. This all worked fine up until last week.In fact, I added another
user to the FaxGroup and she gets the fax attachments and can open them
just fine.


By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"<drive>:\Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPVIEW.EXE" "%1" ?

By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an
Exchange environment?
--
Russ Valentine
[MVP-Outlook]
Don't know why the OLK folder was missing, but I recreated it and the
same issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is quite
annoying...

Thanks Russ.
I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does not
integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
One more thing Russ, there is no folder starting with OLK. SO I
looked at
another users machiine and saw they had a folder called OLK1 & OLKS
so I
added these - still no go.

Wiley

Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the Open
field.
Click OK. You should see a Windows Explorer window with the
folder list
in
the left-hand pane. (If you don't see the folder list in Windows
XP,
click
the Folders button in the toolbar.) Just below the folder named
Temp you
should see one called Temporary Internet Files. Click the plus
sign to
its
left. You should then see a subfolder whose name starts with OLK.
Select
this folder so that it's contents display in the right-hand pane.
Click
Edit>Select All and then click the Delete button (or press Delete
or click
File>Delete). Close the Explorer window and restart Outlook.
Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
G'day to all.

Up until yesterday, I was able to open a fax received in
Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the
following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you want
to
create
the file in ..."

I guess my first question would be Why is this now happening.
Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking
about. I've
checked the Temporary Internet Folder, the user TEMP dir,
Windows Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes
sitting there
that
I cannot access and I need to.

Thanks

W.

 

[Russ Valentine [MVP-Outlook]]

I see.
Unfortunately, you're the only one for whom deleting the contents of OLK
hasn't worked, so I have no idea. Post back when you figure it out. I agree
it sounds like an OL2K3 problem. The Fax Service is no longer in the picture
since you're talking about an email with an attachment now.
Did you ever tell me what the file association for TIF was or what you meant
by MSViewer?
--
Russ Valentine
[MVP-Outlook]

No sir. Nothing is required client side. SBS Fax Server receives the
incoming fax, saves it as a TIF, then sends an email to the recipient.

In any case, the problem is with Outlook 2K3, not the Fax Server, Win2K or
anything else because it works with three other users.

Thanks tho...

But you must have some client side fax software installed to communicate
with SBS Fax.
--
Russ Valentine
[MVP-Outlook]

Thanks again. Actually MS Fax Server saves the incoming fax as a TIF,
then simply sends an smtp message to the user with an attachment.

There is no "Client Side" software other than Outlook. We've actually
been doing this with clients for years.

BTW, as I said previously, this just started failing last Wed/Thur, up
til then it worked for over two years. So this is why I'm confused. So
something in the my Outlook (becuase other uses get emails with the
attachments and can open/save them) has changed to prevent me from
opening TIF files, but all others open and view just fine.


That might explain why there is no OLK file.
Unfortunately, this is an environment with which I am unfamiliar. I'm
surprised you can even get faxes routed to Outlook 2003's Inbox. What
client fax software are you using on these boxes? You may need to
redirect to an SBS group.
I do recall that Office 2003 changes the file association for TIF files
from the Fax viewer to MODI.
--
Russ Valentine
[MVP-Outlook]
Hi Russ. It's an SBS2K environment with Exch2K, Fax Server (SBS 2K)
and Win2K. This all worked fine up until last week.In fact, I added
another user to the FaxGroup and she gets the fax attachments and can
open them just fine.


By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"<drive>:\Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPVIEW.EXE" "%1" ?

By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an
Exchange environment?
--
Russ Valentine
[MVP-Outlook]
Don't know why the OLK folder was missing, but I recreated it and
the same issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is quite
annoying...

Thanks Russ.
I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does
not integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
One more thing Russ, there is no folder starting with OLK. SO I
looked at
another users machiine and saw they had a folder called OLK1 &
OLKS so I
added these - still no go.

Wiley

message
Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the Open
field.
Click OK. You should see a Windows Explorer window with the
folder list
in
the left-hand pane. (If you don't see the folder list in Windows
XP,
click
the Folders button in the toolbar.) Just below the folder named
Temp you
should see one called Temporary Internet Files. Click the plus
sign to
its
left. You should then see a subfolder whose name starts with
OLK. Select
this folder so that it's contents display in the right-hand pane.
Click
Edit>Select All and then click the Delete button (or press Delete
or click
File>Delete). Close the Explorer window and restart Outlook.
Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
G'day to all.

Up until yesterday, I was able to open a fax received in
Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the
following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you
want to
create
the file in ..."

I guess my first question would be Why is this now happening.
Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking
about. I've
checked the Temporary Internet Folder, the user TEMP dir,
Windows Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes
sitting there
that
I cannot access and I need to.

Thanks

W.

 

[Wiley Coyote]

MS Office Document Imaging, sorry 'bout that...

I see.
Unfortunately, you're the only one for whom deleting the contents of OLK
hasn't worked, so I have no idea. Post back when you figure it out. I
agree it sounds like an OL2K3 problem. The Fax Service is no longer in the
picture since you're talking about an email with an attachment now.
Did you ever tell me what the file association for TIF was or what you
meant by MSViewer?
--
Russ Valentine
[MVP-Outlook]

No sir. Nothing is required client side. SBS Fax Server receives the
incoming fax, saves it as a TIF, then sends an email to the recipient.

In any case, the problem is with Outlook 2K3, not the Fax Server, Win2K
or anything else because it works with three other users.

Thanks tho...

But you must have some client side fax software installed to communicate
with SBS Fax.
--
Russ Valentine
[MVP-Outlook]
Thanks again. Actually MS Fax Server saves the incoming fax as a TIF,
then simply sends an smtp message to the user with an attachment.

There is no "Client Side" software other than Outlook. We've actually
been doing this with clients for years.

BTW, as I said previously, this just started failing last Wed/Thur, up
til then it worked for over two years. So this is why I'm confused. So
something in the my Outlook (becuase other uses get emails with the
attachments and can open/save them) has changed to prevent me from
opening TIF files, but all others open and view just fine.


That might explain why there is no OLK file.
Unfortunately, this is an environment with which I am unfamiliar. I'm
surprised you can even get faxes routed to Outlook 2003's Inbox. What
client fax software are you using on these boxes? You may need to
redirect to an SBS group.
I do recall that Office 2003 changes the file association for TIF
files from the Fax viewer to MODI.
--
Russ Valentine
[MVP-Outlook]
Hi Russ. It's an SBS2K environment with Exch2K, Fax Server (SBS 2K)
and Win2K. This all worked fine up until last week.In fact, I added
another user to the FaxGroup and she gets the fax attachments and can
open them just fine.


By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"<drive>:\Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPVIEW.EXE" "%1" ?

By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an
Exchange environment?
--
Russ Valentine
[MVP-Outlook]
Don't know why the OLK folder was missing, but I recreated it and
the same issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is
quite annoying...

Thanks Russ.
I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does
not integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
One more thing Russ, there is no folder starting with OLK. SO I
looked at
another users machiine and saw they had a folder called OLK1 &
OLKS so I
added these - still no go.

Wiley

message
Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the
Open field.
Click OK. You should see a Windows Explorer window with the
folder list
in
the left-hand pane. (If you don't see the folder list in
Windows XP,
click
the Folders button in the toolbar.) Just below the folder named
Temp you
should see one called Temporary Internet Files. Click the plus
sign to
its
left. You should then see a subfolder whose name starts with
OLK. Select
this folder so that it's contents display in the right-hand
pane. Click
Edit>Select All and then click the Delete button (or press
Delete or click
File>Delete). Close the Explorer window and restart Outlook.
Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
G'day to all.

Up until yesterday, I was able to open a fax received in
Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the
following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you
want to
create
the file in ..."

I guess my first question would be Why is this now happening.
Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking
about. I've
checked the Temporary Internet Folder, the user TEMP dir,
Windows Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes
sitting there
that
I cannot access and I need to.

Thanks

W.

 

[Russ Valentine [MVP-Outlook]]

That's as it should be then.
I have no other ideas. Haven't seen this.
--
Russ Valentine
[MVP-Outlook]

MS Office Document Imaging, sorry 'bout that...

I see.
Unfortunately, you're the only one for whom deleting the contents of OLK
hasn't worked, so I have no idea. Post back when you figure it out. I
agree it sounds like an OL2K3 problem. The Fax Service is no longer in
the picture since you're talking about an email with an attachment now.
Did you ever tell me what the file association for TIF was or what you
meant by MSViewer?
--
Russ Valentine
[MVP-Outlook]

No sir. Nothing is required client side. SBS Fax Server receives the
incoming fax, saves it as a TIF, then sends an email to the recipient.

In any case, the problem is with Outlook 2K3, not the Fax Server, Win2K
or anything else because it works with three other users.

Thanks tho...

But you must have some client side fax software installed to
communicate with SBS Fax.
--
Russ Valentine
[MVP-Outlook]
Thanks again. Actually MS Fax Server saves the incoming fax as a TIF,
then simply sends an smtp message to the user with an attachment.

There is no "Client Side" software other than Outlook. We've actually
been doing this with clients for years.

BTW, as I said previously, this just started failing last Wed/Thur, up
til then it worked for over two years. So this is why I'm confused. So
something in the my Outlook (becuase other uses get emails with the
attachments and can open/save them) has changed to prevent me from
opening TIF files, but all others open and view just fine.


That might explain why there is no OLK file.
Unfortunately, this is an environment with which I am unfamiliar. I'm
surprised you can even get faxes routed to Outlook 2003's Inbox. What
client fax software are you using on these boxes? You may need to
redirect to an SBS group.
I do recall that Office 2003 changes the file association for TIF
files from the Fax viewer to MODI.
--
Russ Valentine
[MVP-Outlook]
Hi Russ. It's an SBS2K environment with Exch2K, Fax Server (SBS 2K)
and Win2K. This all worked fine up until last week.In fact, I added
another user to the FaxGroup and she gets the fax attachments and
can open them just fine.


By "MSViewer" do you mean Microsoft Office Document Imaging, as in:
"<drive>:\Program Files\Common Files\Microsoft
Shared\MODI\11.0\MSPVIEW.EXE" "%1" ?

By MS Fax Server, do you meanWindows 2003 Server Fax? Is this an
Exchange environment?
--
Russ Valentine
[MVP-Outlook]
Don't know why the OLK folder was missing, but I recreated it and
the same issue.
MS Viewer associated withTIF,
Outlook receives faxes from MS Fax Server.

Weve tried everything, even changing file permissions. This is
quite annoying...

Thanks Russ.
message I have no idea how you could have no OLK file if you have Outlook
installed. Something else must be wrong here.
What is your file association for TIF files?
How is it that you receive faxes in Outlook 2003? Its Inbox does
not integrate with any modem faxing programs.
--
Russ Valentine
[MVP-Outlook]
One more thing Russ, there is no folder starting with OLK. SO I
looked at
another users machiine and saw they had a folder called OLK1 &
OLKS so I
added these - still no go.

Wiley

message
Doesn't sound like a fax problem to me.
Sounds like an Outlook Secure Temp Folder problem.

With Outlook closed, click Start>Run and enter %TEMP% in the
Open field.
Click OK. You should see a Windows Explorer window with the
folder list
in
the left-hand pane. (If you don't see the folder list in
Windows XP,
click
the Folders button in the toolbar.) Just below the folder
named Temp you
should see one called Temporary Internet Files. Click the plus
sign to
its
left. You should then see a subfolder whose name starts with
OLK. Select
this folder so that it's contents display in the right-hand
pane. Click
Edit>Select All and then click the Delete button (or press
Delete or click
File>Delete). Close the Explorer window and restart Outlook.
Your
attachment should open now.
--
Russ Valentine
[MVP-Outlook]
G'day to all.

Up until yesterday, I was able to open a fax received in
Outlook2K3. Now
when I try to view OR save the TIFF attachment, I get the
following
error
message:

"Can't create the file FAX.TIFF. Right Click the folder you
want to
create
the file in ..."

I guess my first question would be Why is this now happening.
Nothing
has
changed on the PC.

My Second question would be: What folder is Outlook talking
about. I've
checked the Temporary Internet Folder, the user TEMP dir,
Windows Temp
dir
etc.

Does anyone know how to fix this. I've got about 80 faxes
sitting there
that
I cannot access and I need to.

Thanks

W.