Visio 2003 installation issue

S

Sid Price

I just recently installed Office 2003 on my XP Pro machine together with
Visio 2003. when I try to start Visio I get an hourglass cursor for a little
while and then nothing else happens. If I try again I get a message box
asking if I want to start in safe mode. Regardless if I check yes or no
Visio does not start.

I have uninstalled, rebooted and reinstalled and it is just the same.

Can someone advise please,
Sid.
 
A

Arnold Gao[MSFT]

Hi Sid,

Some suggestions for you:

1. Uninstall Office 2003 and XP(if it is on your machine) from Add/Remove
Programs.
2. Download and install the Windows Installer CleanUp Utility from:
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
5E1BD/msicuu2.exe
3. Run the utility and remove the Office(XP and 2003) entry from the list.
4. Reinstall Office 2003 and re-apply the latest update for it.

For more information about the Windows Installer CleanUp Utility, please
refer to the following KB article: 290301 Description of the Windows
Installer CleanUp Utility
http://support.microsoft.com/?id=290301

Hope it helps.

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.
 
A

Arnold Gao[MSFT]

Hi Sid,

Some suggestions for you:

1. Uninstall Office 2003 and XP(if it is on your machine) from Add/Remove
Programs.
2. Download and install the Windows Installer CleanUp Utility from:
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
5E1BD/msicuu2.exe
3. Run the utility and remove the Office(XP and 2003) entry from the list.
4. Reinstall Office 2003 and re-apply the latest update for it.

For more information about the Windows Installer CleanUp Utility, please
refer to the following KB article: 290301 Description of the Windows
Installer CleanUp Utility
http://support.microsoft.com/?id=290301

Hope it helps.

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.
 
A

Arnold Gao[MSFT]

Hi Sid,

Some suggestions for you:

1. Uninstall Office 2003 and XP(if it is on your machine) from Add/Remove
Programs.
2. Download and install the Windows Installer CleanUp Utility from:
http://download.microsoft.com/download/E/9/D/E9D80355-7AB4-45B8-80E8-983A48D
5E1BD/msicuu2.exe
3. Run the utility and remove the Office(XP and 2003) entry from the list.
4. Reinstall Office 2003 and re-apply the latest update for it.

For more information about the Windows Installer CleanUp Utility, please
refer to the following KB article: 290301 Description of the Windows
Installer CleanUp Utility
http://support.microsoft.com/?id=290301

Hope it helps.

Sincerely,

Arnold Gao

Microsoft Partner Online Support


Get Secure! - www.microsoft.com/security

====================================================
When responding to posts, please "Reply to Group" via
your newsreader so
that others may learn and benefit from your issue.
====================================================
This posting is provided "AS IS" with no warranties, and
confers no rights.
 
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