Visio 2007 Crashes when exiting app on Vista Business x64

[jaredhattaway]

Whenever I exit Visio on my Vista Business x64 platform, the application
crashes and pops the window asking to

"Close Program and Restart"
or
"Check online for a solution and Restart"

We are running 5 identical laptops (Lenovo T61) with the exact same result.

This only seems to happen in Vista x64 as well.

Has anyone seen this issue or know if it is a known bug?

-Jared

 

[Michael B]

I run Visio 2007 Professional x64 on Vista Business Vista Ultimate and
Server 2008 with no problems at all.
I suspect it is something specific to your machine....driver issue, software
incompatibility.

Michael

 

[Mark Nelson [MS]]

There is a bug in the Bluetooth driver that ships on Vista laptops that will
cause Visio to crash on exit.

In Visio 2007, click Tools, click Trust Center, click Add-ins. Look for a
Send to Bluetooth add-in under the Active Application Add-ins section.
Check the Disable all Application Add-ins check box. Then click the Go
button
with COM Add-ins selected and uncheck the add-in there as well. You'll need
to exit Visio, end any Visio.exe processes, and start Visio again.

If you get some kind of error that it could not access the registry, you may
need to boot into Windows safe mode or restart with Diagnostic Startup using
msconfig.exe, and then uncheck the COM add-in. Alternatively, you could
remove Bluetooth all together under Add or Remove Programs (Programs and
Features in Vista).

You could also unregister the .dll file for the Send to Bluetooth add-in.

--
Mark Nelson
Office Graphics - Visio
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.