Visio 2007 Pro on Vista crashes on exit

J

JohnC

Hi all,

I'm running Visio Pro 2007 SP1 on Vista Business. Visio seems to behave
normally until the user exits at which points I get the non-descript Vista
message that Visio has stopped working with the following information:
Source: Application Error
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: L12315.OIG.EM.OHIO.GOV
Description:
Faulting application VISIO.EXE, version 12.0.6211.1000, time stamp 0x46d4ae1d, >faulting module ntdll.dll, version 6.0.6000.16386, time stamp 0x4549bdc9, >exception code 0xc015000f, fault offset 0x00077bf3, process id 0xc54, application >start time 0x01c84258fbff7423.
Click to expand...

This doesn't seem to be causing any other problems and Visio seems to
otherwise function properly. I'm unable to find any information on this from
Microsoft.

I appreciate any ideas.
 
J

JohnC

Thanks Al. I noticed there is bluetooth under the COM add-ins. Do you know
if disabling this would resolve the error?

John
 
R

RonN

I also had this same problem with Visio 2003 that is installed on a Vista
laptop that also has MS Office 2007. I unchecked the "Enable COM Add-ins" in
the Security tab of Visio Options and it eliminated the problem for me. Just
so you know, I did not have any add-ins added.

Thanks
Ron
 
M

Mr. 53

Ron, thanks for the tip. The same issue occurs with Visio 2007. I had to
disable the bluetooth add-in. On 2007 this is located under the "Trust
Center" instead of "Options".
 
C

Cornfleek

Great replies so far, I had the exact same issue, and now it is sorted. One
problem not mentioned here is that with Visio 2007 under Vista I was not able
to disable the add-in, unless I started the VISIO.exe file and did a "run as
administrator" (right-click on .exe and select run as administrator). Once
you've done that you can disable it.
 
B

Barb Way

Glad to know you sorted it out. We have an article on the KB now which
describes the method you discovered as well
(http://support.microsoft.com/default.aspx?scid=kb;EN-US;937997
).

Enjoy Visio!

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------
Thread-Topic: Visio 2007 Pro on Vista crashes on exit
thread-index: Aci/3njgfF5GiKIgSSWgxTIzdiEiTQ==
X-WBNR-Posting-Host: 207.46.19.197
From: =?Utf-8?B?Q29ybmZsZWVr?= <[email protected]>
References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
Subject: RE: Visio 2007 Pro on Vista crashes on exit
Date: Tue, 27 May 2008 02:46:01 -0700
Lines: 59
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
Newsgroups: microsoft.public.visio.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.visio.general:7882
NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
X-Tomcat-NG: microsoft.public.visio.general

Great replies so far, I had the exact same issue, and now it is sorted. One
problem not mentioned here is that with Visio 2007 under Vista I was not
able
to disable the add-in, unless I started the VISIO.exe file and did a "run
as
administrator" (right-click on .exe and select run as administrator). Once
you've done that you can disable it.

Mr. 53 said:
Ron, thanks for the tip. The same issue occurs with Visio 2007. I had to
disable the bluetooth add-in. On 2007 this is located under the "Trust
Center" instead of "Options".
Click to expand...
stamp 0x46d4ae1d, >faulting module ntdll.dll, version 6.0.6000.16386, time
stamp 0x4549bdc9, >exception code 0xc015000f, fault offset 0x00077bf3,
process id 0xc54, application >start time 0x01c84258fbff7423.
 
S

SharonFinLV

Thank you SOOO MUCH for this post. The two COM Add-ins that I had were
PDFMaker and "Send to Bluetooth". Thanks to everyone's input, I simply
unchecked the "Send to Bluetooth" and presto, problem resolved.

-Sharon

Barb Way said:
Glad to know you sorted it out. We have an article on the KB now which
describes the method you discovered as well
(http://support.microsoft.com/default.aspx?scid=kb;EN-US;937997
).

Enjoy Visio!

Barb Way
Product Support - Visio
Microsoft Corporation
[This posting is provided "As Is" with no warranties, and confers no
rights.]
--------------------
Thread-Topic: Visio 2007 Pro on Vista crashes on exit
thread-index: Aci/3njgfF5GiKIgSSWgxTIzdiEiTQ==
X-WBNR-Posting-Host: 207.46.19.197
From: =?Utf-8?B?Q29ybmZsZWVr?= <[email protected]>
References: <[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
<[email protected]>
Subject: RE: Visio 2007 Pro on Vista crashes on exit
Date: Tue, 27 May 2008 02:46:01 -0700
Lines: 59
Message-ID: <[email protected]>
MIME-Version: 1.0
Content-Type: text/plain;
charset="Utf-8"
Content-Transfer-Encoding: 7bit
X-Newsreader: Microsoft CDO for Windows 2000
Content-Class: urn:content-classes:message
Importance: normal
Priority: normal
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.2992
Newsgroups: microsoft.public.visio.general
Path: TK2MSFTNGHUB02.phx.gbl
Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.visio.general:7882
NNTP-Posting-Host: tk2msftsbfm01.phx.gbl 10.40.244.148
X-Tomcat-NG: microsoft.public.visio.general

Great replies so far, I had the exact same issue, and now it is sorted. One
problem not mentioned here is that with Visio 2007 under Vista I was not
able
to disable the add-in, unless I started the VISIO.exe file and did a "run
as
administrator" (right-click on .exe and select run as administrator). Once
you've done that you can disable it.

Mr. 53 said:
Ron, thanks for the tip. The same issue occurs with Visio 2007. I had to
disable the bluetooth add-in. On 2007 this is located under the "Trust
Center" instead of "Options".
Click to expand...
stamp 0x46d4ae1d, >faulting module ntdll.dll, version 6.0.6000.16386, time
stamp 0x4549bdc9, >exception code 0xc015000f, fault offset 0x00077bf3,
process id 0xc54, application >start time 0x01c84258fbff7423.
Click to expand...
 

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