Visio hangs once a template is chosen


Q

QT

Hi. I have Visio 2007. I am able to work with Visio docs as embedded
objects only. If I open Visio 2007, I am shown the templates that are
standard. If I choose one, the whole application hangs. If I don't choose a
template and instead choose something else like to manage Add-Ins, I am able
to do so. I also can't open up VSD files anyone sends me. Many people at my
office have this same issue.
 
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Q

QT

All are here:
C:\Program Files\Microsoft Office\Office12\1033

Except My Shapes, which is here:
C:\Documents and Settings\<MyWindowsLogin>\My Documents\My Shapes
 
P

Paul Herber

All are here:
C:\Program Files\Microsoft Office\Office12\1033
The Addons and Startup certainly shouldn't be set to this, clear these two entries.
 
Q

QT

Tried this just now. Didn't work. Even if I clear all of them, it doesn't
change things.
 
P

Paul Herber

Tried this just now. Didn't work. Even if I clear all of them, it doesn't
change things.
Ok, try menu Tools -> Trust Center -> addIns
and look at what is loaded. Anything interesting?
 
Q

QT

I've ticked the box "Require Application Add-ins to be signed by Trusted
Publisher", so actually none appear in the active list.
 
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P

Paul Herber

I've ticked the box "Require Application Add-ins to be signed by Trusted
Publisher", so actually none appear in the active list.
Ok, can you open a blank diagram (not one of the templates), just a File -> New?
Can you open a stencil by itself? (menu File -> Shapes)

I feel you've got some addon that has grabbed the open document event handler.
 
Q

QT

All these things result in the application hanging. I've even disabled all
add-ins just now and reloaded the application--still the same issue.
 
P

Paul Herber

All these things result in the application hanging. I've even disabled all
add-ins just now and reloaded the application--still the same issue.
Has it always done this or is it a new install?
Have you tried re-installing?

Other than that I'm all out of ideas. I don't think this group is officially monitored any
more. Ask on Visio Guy's forum at http://www.visguy.com/vgforum/
(yes, I'm there as well !)
 
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Q

QT

On this machine, it's always done this. Lots of my co-workers have the same
issue. I tried removing it entirely and re-installing. Didn't help. Thanks
for all the suggestions!
 

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