visio will not save toolbars

[steve]

my visio 2002 has suddenly stopped saving my toolbars. it reverts to a
default version everytime i open visio. if i make a new toolbar, or
customize a toolbar, the next time i open visio it is gone. any ideas. i
did run the detect and repair function under the help menu with no change.

thanks,
steve

 

[steve]

where is the toolbar info saved? is there a configuration file that i can
back up and restore when i open visio. this seems like a stupid way to
operate, but i have been using the same toolbars for several years now, and
i would like to find a way to restore my regular toolbars when i open visio.

any help would be appreciated.

steve

 

[Robert Hayden - Melb, Australia]

Steve, my 2003 version is doing the same thing. I place the custom icons n
the toolbar, and every time I open the program, they revert back to standard
default again. I mean mine are generally simple. + and - next to the view
percent box, flip left, flip right, group, ungroup, duplicate etc. Simple
commands yet I can't get it to stay there. My Visio 4, 5, 2000 and 2002 never
had a problem.

As I'm running a version from an open licence plan there is no MS support
for me, hence I turned to this forum. If you get any answers to this issue,
can you please let me know.

 

[Mark Nelson [MS]]

Several users have commented that Adobe Acrobat 6.0 whacks custom menus &
toolbars in Visio 2003. That seems to be the most common explanation.

--
Mark Nelson
Microsoft Corporation

This posting is provided "AS IS" with no warranties, and confers no rights.

"Robert Hayden - Melb, Australia" <Robert Hayden - Melb,
(e-mail address removed)> wrote in message

 

[John Marshall, MVP]

take a look at
http://support.microsoft.com/default.aspx?scid=kb;EN-US;873298

--
John... Visio MVP

Need stencils or ideas? http://www.mvps.org/visio/3rdparty.htm
Need VBA examples? http://www.mvps.org/visio/VBA.htm
Common Visio Questions http://www.mvps.org/visio/common_questions.htm