Vista + Outlook 2007 = Max CPU

[scottrudy]

I have noticed there are others talking about 100% CPU with Outlook 2007 beta
2. Although I am experiencing similar symptoms, my CPU usage seems to be
non-intrusive and running on a lower priority thread, but it still takes
every bit of CPU that isn't being used. Interestingly enough there is no disk
I/O going on and memory usage remains fairly stable. It seems a bit random
(like now) as to when it starts and stops, but I can tell you my fan CPU fan
runs about 80% of the day because of this issue. I tried the Office
Diagnostics option, but unfortunately it doesn't test CPU utilization
(although it would be nice if it did). In addition, I attempted to do a
repair to no avail. Lastly, I tried shutting down the Windows Search service,
but that didn't help either. I am running a Dell D600 (Intel Pentium M
1.4GHz) with 1GB of RAM. There are no add-ins installed, although Outlook is
connected over via HTTPS. I'll take any suggestions anyone has and will be
more than happy to provide more info (as this is the only "real problem" I
have had between Vista B2 and Office B2).

What is really disappointing is that Microsoft didn't offer a (public)
submission process for Office 2007 like they did with the Vista Beta Client.
I would be more than happy to generate a dump and send this information to
Microsoft. I would even go through the pain of having to click a button to
authorize the application to run (grumble, grumble). However, I am certainly
not going to waste one of my two MSDN subscription tickets with a beta
product. This is information that Microsoft should be receiving so this is
the only other way I know how to post it.

 

[Patrick Schmid]

I have noticed there are others talking about 100% CPU with Outlook
2007 beta

2. Although I am experiencing similar symptoms, my CPU usage seems to be
non-intrusive and running on a lower priority thread, but it still takes
every bit of CPU that isn't being used. Interestingly enough there is no disk
I/O going on and memory usage remains fairly stable. It seems a bit random
(like now) as to when it starts and stops, but I can tell you my fan CPU fan
runs about 80% of the day because of this issue. I tried the Office
Diagnostics option, but unfortunately it doesn't test CPU utilization
(although it would be nice if it did). In addition, I attempted to do a
repair to no avail. Lastly, I tried shutting down the Windows Search service,
but that didn't help either. I am running a Dell D600 (Intel Pentium M
1.4GHz) with 1GB of RAM. There are no add-ins installed, although Outlook is
connected over via HTTPS. I'll take any suggestions anyone has and will be
more than happy to provide more info (as this is the only "real problem" I
have had between Vista B2 and Office B2).

So what kind of accounts do you have?

What is really disappointing is that Microsoft didn't offer a (public)
submission process for Office 2007 like they did with the Vista Beta Client.

They have 10,000 official beta testers for Office and just don't have
the resources to handle more people submitting bugs. It's the biggest
beta tester group for Office ever.

Patrick Schmid

 

[Sue Mosher [MVP-Outlook]]

If you want to provide feedback on the public preview version of Office 2007 Beta 2, get the Send a Smile tool from http://www.microsoft.com/downloads/details.aspx?familyid=A2E1F4E2-BC0F-4403-B09F-7A677D55F274. This tool will transmit your comments and a screenshot back to Microsoft. For more information, see http://spaces.msn.com/turtleflock-ol2007/blog/cns!C1013F1F9A99E3D8!135.entry
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[scottrudy]

So what kind of accounts do you have?

Sorry, I should have been more specific. I only have one account and it is
Exchange over https. Although the problem still persists when going directly
to Exchange using a local VPN tunnel instead of using the http proxy. Cached
mode is turned on. All headers and messages have been downloaded as all
folders are up to date.

 

[scottrudy]

I've inserted my foot into my mouth about as far as it will go. Thanks for
the information, Sue.

 

[Patrick Schmid]

Don't insert it too far
The tool is not a real bug report tool. So while it lets you send
information to the Office team, it probably won't get as much personal
attention as a real bug report does. For example, for a real bug report
someone on the team always has to try and reproduce the problem while
for the send a smile tool someone reads it and then decides whether they
should try and repro it or not.

Patrick Schmid

 

[Sue Mosher [MVP-Outlook]]

To summarize, posting in these newsgroups will get answers, if any have come to light, from other Outlook 2007 users, some of whom are participants in the technical beta of Office 2007 [1]. Microsoft does not actively monitor these groups.

Using Send a Smile will send information directly to Microsoft, but along with thousands of other similar reports. You probably will not get a response back, but depending on the issue, you may be contributing to overall improvements in OL2007 for the next release.

There are no other opportunities for providing feedback for the hundreds of thousands of users of the public Beta 2 preview.

[1] There is a smaller technical beta of about 10,000 people who have a dedicated bug report mechanism, but also obligations to provide detailed information on their testing experiences.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Patrick Schmid]

To read an explanation of what happens with feedback sent via the send a
smiles tool, read the following blog post from today:
http://blogs.msdn.com/jensenh/archive/2006/06/23/644160.aspx

Patrick Schmid
--------------
http://pschmid.net

To summarize, posting in these newsgroups will get answers, if any have come to light, from other Outlook 2007 users, some of whom are participants in the technical beta of Office 2007 [1]. Microsoft does not actively monitor these groups.

Using Send a Smile will send information directly to Microsoft, but along with thousands of other similar reports. You probably will not get a response back, but depending on the issue, you may be contributing to overall improvements in OL2007 for the next release.

There are no other opportunities for providing feedback for the hundreds of thousands of users of the public Beta 2 preview.

[1] There is a smaller technical beta of about 10,000 people who have a dedicated bug report mechanism, but also obligations to provide detailed information on their testing experiences.
--
Sue Mosher, Outlook MVP
Author of Configuring Microsoft Outlook 2003

and Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Don't insert it too far
The tool is not a real bug report tool. So while it lets you send
information to the Office team, it probably won't get as much personal
attention as a real bug report does. For example, for a real bug report
someone on the team always has to try and reproduce the problem while
for the send a smile tool someone reads it and then decides whether they
should try and repro it or not.

Patrick Schmid