Visual C++ error message?

A

Alex

I get a pop up error message that states:

**** Microsoft Visual C++ Runtime library

Program: C:\ProgramFiles\MicrosoftOffice\Office10
\WINWORD.EXE

This application requested the runtime error to terminate
it in an unusual way. Please contact the appluications
support team for more information. *****

After I press OK word closes and when I am trying to
recover the data it repeats the error message. Can anyone
suggest how to turn this off?
 
B

Beth Melton

Hi Alex,

A "runtime" error means there is an error in a macro or add-in that is
attempting to run. Typically these macros are created by a third-party
and are not part of the Word installation. (They could also be caused
by a malfunctioning macro virus as well)

Many third-party applications will create an add-in and place it in
the Office\Startup folder or use a COM add-in (DLL) to integrate their
software with Word.

Go to Tools/Templates and Add-Ins and see if there are any global
templates or add-ins listed. If you find any then chances are they are
located in your Office\Startup folder or Word\Startup folder.

The location of the Word\Startup folder can be found under
Tools/Options/File Locations and the Office\Startup folder will be
located in the installation path for Office.

If you find more than one add-in move them one at a time until you
determine which one is causing the problem.

As of Word 2000, Word can have COM add-ins, those that are added in
via the Registry rather than the Startup folders. To check for COM
add-ins add the "COM Add-In" command to your toolbar.

- Right-click any toolbar and select Customize
- On the Commands tab, select the Tools category
- Locate COM Add-Ins on the right
- Drag/Drop to a location of your choice

For more information on COM Add-Ins, see this article:
http://www.mvps.org/word/FAQs/Customization/CheckIfAddinsInstalled.htm

--
Please post all follow-up questions to the newsgroup. Requests for
assistance by email can not be acknowledged.

~~~~~~~~~~~~~~~
Beth Melton
Microsoft Office MVP

Word FAQ: http://mvps.org/word
TechTrax eZine: http://mousetrax.com/techtrax/
MVP FAQ site: http://mvps.org/
 
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