G
garfield-n-odie
If once upon a time there was an older version of Norton Antivirus installed
on the computer, then the Office Plugin from the older version could still be
registered in Windows even if the older version has been uninstalled. Search
for the OFFICEAV.DLL file on the hard drive (include system and hidden
files/folders). If you find it, note the folder where it is located, and use
the "regsvr32 /u" method described in
http://support.microsoft.com/?kbid=329820 to unregister the DLL.
on the computer, then the Office Plugin from the older version could still be
registered in Windows even if the older version has been uninstalled. Search
for the OFFICEAV.DLL file on the hard drive (include system and hidden
files/folders). If you find it, note the folder where it is located, and use
the "regsvr32 /u" method described in
http://support.microsoft.com/?kbid=329820 to unregister the DLL.