What is it, and why won't it load?

[petermat]

I have just sucessfully installed disc 1 of Office Pro 2007 (onto XP SP3 +
latest updates) and updated it - SP2 etc., etc..

Disk 2 howevever will not load - I get -
"CD 2 for the Business Contact Manager failed to install - log files
available. I tried this right after CD 1 finished and again after getting a
full set of updates for windows and office. Same failure in both cases -
"---------------------------
Business Contact Manager for Outlook 2007
---------------------------
Setup failed to install the required component Microsoft SQL Server 2005
Express (MSSMLBIZ). Business Contact Manager for Outlook 2007 cannot
continue. See C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Summary.txt for more detail.
---------------------------
OK
---------------------------"
Before diving into posible solutions to this, can anyone explain what BCM
actually does in concrete specific terms? I did not buy Pro for this, and I
have no idea what it does - but I do run my own business. It may be I don't
want what it does, in which case working to install it could be a waste of
time - though it's anoying to buy something and have it not work!

 

[DL]

http://office.microsoft.com/en-us/contactmanager/HA101656361033.aspx

 

[petermat]

OK, thanks DL, that's the first thing (sorry my searches did not turn that up).
It looks like BCM could be useful to me, so now there is the second part -
how can I get around the 'won't install' problem? I tried installing straight
after Disc 1 loaded, also after updating basic Office to SP2, also after
updating everything MS offered. Same results in all cases.

 

[DL]

So what does the log txt file say?

OK, thanks DL, that's the first thing (sorry my searches did not turn that
up).
It looks like BCM could be useful to me, so now there is the second part -
how can I get around the 'won't install' problem? I tried installing
straight
after Disc 1 loaded, also after updating basic Office to SP2, also after
updating everything MS offered. Same results in all cases.

 

[lorap51]

I have the same problem; installed disk 1 ok, but disk 2 will not install,
said the microsoft office 2007 primary interop assemblies could not load. I
went to Microsoft, downloaded their interop assemblies; still nothing.

 

[donlduck]

I too am having the same problem. Running Windows 7 Professional 64-bit.
Here's detail of attempted install. Disk 1 of Office Small Business 2007
installed without a problem, but Disk 2 with Business Contact Manager and SQL
Express (default install, no choice) will not install. The Setup Wizard
screen just continues to show the installation in progress screen as the
"green" install line tracks gradually across to complete but then it just
repeats inself. After several aborted attempts I let this continue overnight
and it was still running same loop. A Known Program Compatibility Assistant
screen does appear that has button to check for solutions online that comes
back with the message that no solutions are available. There is also a
notice to apply SQL Server 2005 Pack 3 before you run SQL Server 2005 (which
of course can't be done since it never installs). Could not find solution
via support search. Only reason purchased Small Biz version of Office instaed
of cheaper version was for Business Contact Manager. Please help if you can.
Thanks.

 

[robrorymac]

Did you have any joy resolving this, I'm having exactly the same problem.

Rob

 

[Sandcarver]

Same Here!
I used the CRM Outlook Add-In Avidian Prophet for the past two years with
Outlook 2007 on WinXP but ran into difficulties when I installed Windows 7.
So I tested Outlook 2007 with BCM on a laptop still running XP, decided that
it would be a usable replacement for Prophet but can't install in on my
Windows 7 office computer. Keep getting the "Failed to install the required
component Microsoft Office 2007 Primary Interop Assemblies message. Since the
control panel claims that it is installed, I was about to attempt an
uninstall-reinstall of Office 2007, but the other postings here don't give be
confidence that that would work. Has anyone found a solution? Does anyone
know how we can get Microsoft to address this? Unbelievable!

 

[ROIBoy]

I also am experiencing this issue. Any results would be helpful.

Thanks,

Jeff

 

[DeneeneP]

I found this possible solution in Microsoft's Troubleshooting section of
Office Online for Outlook with Business Contact Manager. Solutions are shown
for XP and Vista, but this might also work for Windows 7.

Q. I received a message stating that Business Contact Manager for Outlook
installation did not complete because the Primary Interop Assemblies program
must be installed.

A. In some instances, you may find that the Microsoft Office Primary Interop
Assemblies program is already installed. In this case, remove the Primary
Interop Assemblies program, and then try installing Business Contact Manager
for Outlook again.

ShowWindows XP

1. On the Start menu, click Control Panel.
2. In Control Panel, click Add or Remove Programs, and then click Remove
a program.
3. In the Currently installed programs list, click Microsoft Primary
Interop Assemblies, and then click Remove.
4. Follow the instructions on your screen.

HideWindows Vista

1. On the Start menu, click Control Panel.
2. In Control Panel, under Programs, click Uninstall a program.
3. Click Microsoft Primary Interop Assemblies, and then click Uninstall.
4. Follow the instructions on your screen.

 

[John Bakas]

I installed disc 1 of Office Pro 2007 (onto XP SP3 +
latest updates).

Disk 2 however will not load - I get -
"CD 2 for the Business Contact Manager failed to install - log files
available. I tried this right after CD 1 finished and again after getting a
full set of updates for windows and office. Same failure in both cases -
"---------------------------
Business Contact Manager for Outlook 2007
---------------------------
Setup failed to install the required component Microsoft SQL Server 2005
Express (MSSMLBIZ). Business Contact Manager for Outlook 2007 cannot
continue. See C:\Program Files\Microsoft SQL Server\90\Setup
Bootstrap\LOG\Summary.txt for more detail.


*****************
John Bakas
Riverview, Florida, USA