what mail client does NOT support rich text format

C

Chris

or a mail client can be set either support or not support for rich text format.

Thanks.
 
R

Roady [MVP]

Answering your question the other way around is easier; Microsoft Office
Outlook.
 
V

VanguardLH

in
or a mail client can be set either support or not support for rich text format.
Click to expand...

The only e-mail program that supports Microsoft's proprietary RTF
(Rich-Text Format) is Outlook. No other e-mail programs supports RTF,
and that includes Microsoft's other e-mail programs (Outlook Express,
Windows Mail, Windows Live Mail).

Just Outlook. That's it.
 
C

Chris

I tested with Yahoo mail and gmail by sending a RTF message with an
attachment. I have no problem to read the email and attachment. Does that
mean both support RTF or our gatewat convert it to other format? If so, how
can I tell?

Thanks.
 
B

Brian Tillman

Chris said:
I tested with Yahoo mail and gmail by sending a RTF message with an
attachment. I have no problem to read the email and attachment.
Does that mean both support RTF or our gatewat convert it to other
format? If so, how can I tell?
Click to expand...

Click Tools>Options>Mail Format>Internet Format if the "Outlook Rich Text
options" drop-down says "Convert to HTML format", then you're NOT sending
Rich Text no matter what you think you're sending and that would explain why
you're seeing proper messages in gmail and Yahoo.
 
C

Chris

This is what I'm trying to reproduce:

What is the Winmail.dat file?
The Winmail.dat file holds information for the Microsoft Outlook Rich Text
format when Word is used as the e-mail editor. When you send a message to
someone whose client doesn’t support Rich Text format they will receive the
message with the Winmail.dat file as attachment.

When a receiver whose client doesn’t support Rich Text format gets a message
that has a Winmail.dat attachment it could be the case that any other
attachment that got sent with the message will be in the Winmail.dat file and
therefore inaccessible for the receiver.

My Interente format was set "convert to HTML format". But after I changed
to "send using Outlook Rich Text format" and using Word as outlook editor
with Rich Text format I still can read message. Never got winmail.dat file.
I even tried Thunderbird. No luck. Any idea?

Thanks.
 
C

Chris

I also checked our Internet Message Format setting for default connection.
The message format is set MIME enabled with Provide message body as plain
text. So, no matter how I change the Outlook setting (Rich Format or
Internet format) the message received on yahoo mailbox always with content
-type as either multipart/alternative or text/plain; charset="us-ascii".
Does that mean with such Internet Message Format setting no external user
should receive Rich Text format message?
 
B

Brian Tillman

Chris said:
I also checked our Internet Message Format setting for default
connection. The message format is set MIME enabled with Provide
message body as plain text. So, no matter how I change the Outlook
setting (Rich Format or Internet format) the message received on
yahoo mailbox always with content -type as either
multipart/alternative or text/plain; charset="us-ascii". Does that
mean with such Internet Message Format setting no external user
should receive Rich Text format message?
Click to expand...

I think so, but check something else for me. If one of the people receiving
the incorrect format is one of your contacts, open that contact record and
double-click the email address. Is there an "Internet format" drop-down at
the bottom and, if so, what does it say?
 
C

Chris

Brian,
Thanks for your answer. My manager asked me that one user said that he
sent an email to an external user and the recipient said the pdf attachment
became .dat. I don't know who the user is and can't get much details from
him. But I think I got enough information so far for initial troubleshooting
if it happened again.

Thanks again,
 
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