this is a public user forum, not Microsoft Support or Microsoft Customer
Service. i can only suggest that you go to the Microsoft website and look
for Support. if you end up at the public newsgroups again, pick a Windows XP
newsgroup.
Microsoft has a large number of different newsgroups starting
microsoft.public.windowsxp, but I don't see any of them listed through http://msdn.microsoft.com/newsgroups/