When I open Entourage now, I get the message, continuously, until Iclose Entourage, I get this about

  • Thread starter Harry & Stephne Bowers
  • Start date
H

Harry & Stephne Bowers

Microsoft Error Reporting log version: 2.0

Error Signature:
Exception: EXC_BAD_ACCESS
Date/Time: 2010-04-13 14:04:58 +0300
Application Name: Microsoft Sync Services
Application Bundle ID: com.microsoft.entourage.syncservices12
Application Signature: MSS1
Application Version: 12.2.3.091001
Crashed Module Name: unknown
Crashed Module Version: unknown
Crashed Module Offset: unknown
Blame Module Name: unknown
Blame Module Version: unknown
Blame Module Offset: unknown
Application LCID: 1033
Extra app info: Reg=en Loc=0x0409


Thread 0 crashed:

# 1 0x6e756f63 in ( + 0x00000000)
# 2 0x9385af49 in _objc_assign_strongCast + 0x937A9F2B
(libobjc.A.dylib + 0x00009f49)
# 3 0x9532697f in .objc_class_name___CFx606449CPF + 0x95196D53
(CoreFoundation + 0x0004b97f)
# 4 0x9534de93 in .objc_class_name___CFx606449CPF + 0x951BE267
(CoreFoundation + 0x00072e93)
# 5 0x000070b8 in __mh_execute_header + 0x000060B8 (Microsoft Sync
Services + 0x000060b8)
# 6 0x0001b93c in __mh_execute_header + 0x0001A93C (Microsoft Sync
Services + 0x0001a93c)
# 7 0x0001b7cc in __mh_execute_header + 0x0001A7CC (Microsoft Sync
Services + 0x0001a7cc)
# 8 0x0000c0fc in __mh_execute_header + 0x0000B0FC (Microsoft Sync
Services + 0x0000b0fc)
# 9 0x0000274a in __mh_execute_header + 0x0000174A (Microsoft Sync
Services + 0x0000174a)
# 10 0x00002671 in __mh_execute_header + 0x00001671 (Microsoft Sync
Services + 0x00001671)

X86 Thread State:
eax: 0x00003a74 ebx: 0x9452e564 ecx: 0x9454fbc4 edx:0x68746957
edi: 0x17321c20 esi: 0x00000000 ebp: 0xbffff7c8 esp:0xbffff77c
ss: 0x0000001f eip: 0x6e756f63 cs: 0x00000017 ds:0x0000001f
es: 0x0000001f fs: 0x00000000 gs: 0x00000037 eflags:0x00010246


Thread 1:

# 1 0x9832403a in __dispatch_hw_config + 0x981670B2
(libSystem.B.dylib + 0x0002703a)
# 2 0x98323bf9 in __dispatch_hw_config + 0x98166C71
(libSystem.B.dylib + 0x00026bf9)
# 3 0x9832398a in __dispatch_hw_config + 0x98166A02
(libSystem.B.dylib + 0x0002698a)
# 4 0x98323401 in __dispatch_hw_config + 0x98166479
(libSystem.B.dylib + 0x00026401)
# 5 0x98323246 in __dispatch_hw_config + 0x981662BE
(libSystem.B.dylib + 0x00026246)

X86 Thread State:
eax: 0x0000016b ebx: 0x983246a2 ecx: 0xb0080d4c edx:0x9832403a
edi: 0xa0a561ac esi: 0xb0080ec8 ebp: 0xb0080ee8 esp:0xb0080d4c
ss: 0x0000001f eip: 0x9832403a cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000246


Thread 2:

# 1 0x98323092 in __dispatch_hw_config + 0x9816610A
(libSystem.B.dylib + 0x00026092)
# 2 0x98323246 in __dispatch_hw_config + 0x981662BE
(libSystem.B.dylib + 0x00026246)

X86 Thread State:
eax: 0x00100170 ebx: 0x98323289 ecx: 0xb0102f6c edx:0x98323092
edi: 0x020002a0 esi: 0xb0103000 ebp: 0xb0102fc8 esp:0xb0102f6c
ss: 0x0000001f eip: 0x98323092 cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000286


Thread 3:

# 1 0x982fd8ee in __dispatch_hw_config + 0x98140966
(libSystem.B.dylib + 0x000008ee)
# 2 0x9839e338 in __dispatch_hw_config + 0x981E13B0
(libSystem.B.dylib + 0x000a1338)
# 3 0x000d5d7d in _MerpCreateSession + 0x00000B07 (merp +
0x00002d7d)
# 4 0x000d53e5 in _MerpCreateSession + 0x0000016F (merp +
0x000023e5)
# 5 0x000d546c in _MerpCreateSession + 0x000001F6 (merp +
0x0000246c)
# 6 0x000d5f25 in _MerpCreateSession + 0x00000CAF (merp +
0x00002f25)
# 7 0x9832af39 in __dispatch_hw_config + 0x9816DFB1
(libSystem.B.dylib + 0x0002df39)
# 8 0x9832adbe in __dispatch_hw_config + 0x9816DE36
(libSystem.B.dylib + 0x0002ddbe)

X86 Thread State:
eax: 0xffffffa6 ebx: 0x98385aa0 ecx: 0xb0184a6c edx:0x982fd8ee
edi: 0x00000e06 esi: 0xe6492b27 ebp: 0xb0184ad8 esp:0xb0184a6c
ss: 0x0000001f eip: 0x982fd8ee cs: 0x00000007 ds:0x0000001f
es: 0x0000001f fs: 0x0000001f gs: 0x00000037 eflags:0x00000206


Loaded modules:

0: Microsoft Sync Services (12.2.3.091001 Reg=en Loc=0x0409): /
Applications/Microsoft Office 2008/Office/Microsoft Sync Services.app/
Contents/MacOS/Microsoft Sync Services
1: Netlib: /Applications/Microsoft Office 2008/Office/Microsoft Sync
Services.app/Contents/MacOS/../Frameworks/Netlib.framework/Versions/12/
Netlib
2: merp: /Applications/Microsoft Office 2008/Office/Microsoft Sync
Services.app/Contents/MacOS/../Frameworks/merp.framework/Versions/12/
merp
3: MicrosoftComponentPlugin: /Applications/Microsoft Office 2008/
Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/
MicrosoftComponentPlugin.framework/Versions/12/
MicrosoftComponentPlugin
4: PowerPlantCore: /Applications/Microsoft Office 2008/Office/
Microsoft Sync Services.app/Contents/MacOS/../Frameworks/
PowerPlantCore.framework/Versions/12/PowerPlantCore
5: PowerPlant: /Applications/Microsoft Office 2008/Office/Microsoft
Sync Services.app/Contents/MacOS/../Frameworks/PowerPlant.framework/
Versions/12/PowerPlant
6: EntourageCore: /Applications/Microsoft Office 2008/Office/Microsoft
Sync Services.app/Contents/MacOS/../Frameworks/EntourageCore.framework/
Versions/12/EntourageCore
7: EntourageLegacy: /Applications/Microsoft Office 2008/Office/
Microsoft Sync Services.app/Contents/MacOS/../Frameworks/
EntourageLegacy.framework/Versions/12/EntourageLegacy
8: EntourageSynchronization: /Applications/Microsoft Office 2008/
Office/Microsoft Sync Services.app/Contents/MacOS/../Frameworks/
EntourageSynchronization.framework/Versions/12/
EntourageSynchronization
9: Smart Crash Reports (1.5b2 Reg=English Loc=0x0000): /Library/
InputManagers/Smart Crash Reports/Smart Crash Reports.bundle/Contents/
MacOS/Smart Crash Reports
10: OpenTransport: /System/Library/PrivateFrameworks/
OpenTransport.framework/OpenTransport
11: QuartzCore: /System/Library/Frameworks/QuartzCore.framework/
Versions/A/QuartzCore
12: RawCamera (477 Reg=English Loc=0x0000): /System/Library/
CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
13: CoreVideo: /System/Library/Frameworks/CoreVideo.framework/Versions/
A/CoreVideo
14: SecurityFoundation: /System/Library/Frameworks/
SecurityFoundation.framework/Versions/A/SecurityFoundation
15: FamilyControls: /System/Library/PrivateFrameworks/
FamilyControls.framework/Versions/A/FamilyControls
16: libGLImage.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libGLImage.dylib
17: libbsm.0.dylib: /usr/lib/libbsm.0.dylib
18: Carbon: /System/Library/Frameworks/Carbon.framework/Versions/A/
Carbon
19: CFNetwork: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
20: DirectoryService: /System/Library/Frameworks/
DirectoryService.framework/Versions/A/DirectoryService
21: libauto.dylib: /usr/lib/libauto.dylib
22: libFontParser.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/
Versions/A/Resources/libFontParser.dylib
23: IOKit: /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
24: Accelerate: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Accelerate
25: SecurityHI: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/SecurityHI.framework/Versions/A/SecurityHI
26: ApplicationServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/ApplicationServices
27: SyncServices: /System/Library/Frameworks/SyncServices.framework/
Versions/A/SyncServices
28: OSServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
29: CarbonCore: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
30: libresolv.9.dylib: /usr/lib/libresolv.9.dylib
31: OpenDirectory: /System/Library/Frameworks/OpenDirectory.framework/
Versions/A/OpenDirectory
32: AudioToolbox: /System/Library/Frameworks/AudioToolbox.framework/
Versions/A/AudioToolbox
33: libGLU.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/
A/Libraries/libGLU.dylib
34: CoreText: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/CoreText.framework/Versions/A/CoreText
35: CommonPanels: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/CommonPanels.framework/Versions/A/CommonPanels
36: AE: /System/Library/Frameworks/CoreServices.framework/Versions/A/
Frameworks/AE.framework/Versions/A/AE
37: NavigationServices: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/NavigationServices.framework/Versions/A/
NavigationServices
38: SpeechSynthesis: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
SpeechSynthesis.framework/Versions/A/SpeechSynthesis
39: Help: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Help.framework/Versions/A/Help
40: ImageIO: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ImageIO.framework/Versions/A/ImageIO
41: SearchKit: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
42: DebugSymbols: /System/Library/PrivateFrameworks/
DebugSymbols.framework/Versions/A/DebugSymbols
43: Symbolication: /System/Library/PrivateFrameworks/
Symbolication.framework/Versions/A/Symbolication
44: libstdc++.6.dylib: /usr/lib/libstdc++.6.dylib
45: vImage: /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vImage.framework/Versions/A/vImage
46: libvMisc.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
47: CarbonSound: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/CarbonSound.framework/Versions/A/CarbonSound
48: CoreSymbolication: /System/Library/PrivateFrameworks/
CoreSymbolication.framework/Versions/A/CoreSymbolication
49: libz.1.dylib: /usr/lib/libz.1.dylib
50: DictionaryServices: /System/Library/Frameworks/
CoreServices.framework/Versions/A/Frameworks/
DictionaryServices.framework/Versions/A/DictionaryServices
51: CoreAudio: /System/Library/Frameworks/CoreAudio.framework/Versions/
A/CoreAudio
52: SystemConfiguration: /System/Library/Frameworks/
SystemConfiguration.framework/Versions/A/SystemConfiguration
53: libLAPACK.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
54: CoreUI: /System/Library/PrivateFrameworks/CoreUI.framework/
Versions/A/CoreUI
55: SpeechRecognition: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/SpeechRecognition.framework/Versions/A/
SpeechRecognition
56: libJPEG.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libJPEG.dylib
57: OpenGL: /System/Library/Frameworks/OpenGL.framework/Versions/A/
OpenGL
58: LaunchServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/LaunchServices.framework/Versions/A/
LaunchServices
59: Cocoa: /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
60: Ink: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Ink.framework/Versions/A/Ink
61: HTMLRendering: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/HTMLRendering.framework/Versions/A/HTMLRendering
62: libvDSP.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
63: MultitouchSupport: /System/Library/PrivateFrameworks/
MultitouchSupport.framework/Versions/A/MultitouchSupport
64: Kerberos: /System/Library/Frameworks/Kerberos.framework/Versions/A/
Kerberos
65: CFOpenDirectory: /System/Library/Frameworks/
OpenDirectory.framework/Versions/A/Frameworks/
CFOpenDirectory.framework/Versions/A/CFOpenDirectory
66: libobjc.A.dylib: /usr/lib/libobjc.A.dylib
67: DesktopServicesPriv: /System/Library/PrivateFrameworks/
DesktopServicesPriv.framework/Versions/A/DesktopServicesPriv
68: PrintCore: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
PrintCore.framework/Versions/A/PrintCore
69: ATS: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/ATS.framework/Versions/A/ATS
70: PasswordServer: /System/Library/PrivateFrameworks/
PasswordServer.framework/Versions/A/PasswordServer
71: libcups.2.dylib: /usr/lib/libcups.2.dylib
72: ImageCapture: /System/Library/Frameworks/Carbon.framework/Versions/
A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
73: libxslt.1.dylib: /usr/lib/libxslt.1.dylib
74: AppKit: /System/Library/Frameworks/AppKit.framework/Versions/C/
AppKit
75: vecLib: /System/Library/Frameworks/Accelerate.framework/Versions/A/
Frameworks/vecLib.framework/Versions/A/vecLib
76: TrustEvaluationAgent: /System/Library/PrivateFrameworks/
TrustEvaluationAgent.framework/Versions/A/TrustEvaluationAgent
77: libGL.dylib: /System/Library/Frameworks/OpenGL.framework/Versions/
A/Libraries/libGL.dylib
78: LangAnalysis: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
LangAnalysis.framework/Versions/A/LangAnalysis
79: libsasl2.2.dylib: /usr/lib/libsasl2.2.dylib
80: libRadiance.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libRadiance.dylib
81: libCoreVMClient.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libCoreVMClient.dylib
82: libGIF.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libGIF.dylib
83: libbz2.1.0.dylib: /usr/lib/libbz2.1.0.dylib
84: libTIFF.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libTIFF.dylib
85: OpenCL: /System/Library/Frameworks/OpenCL.framework/Versions/A/
OpenCL
86: libkxld.dylib: /usr/lib/system/libkxld.dylib
87: DiskArbitration: /System/Library/Frameworks/
DiskArbitration.framework/Versions/A/DiskArbitration
88: HIToolbox: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/HIToolbox.framework/Versions/A/HIToolbox
89: CoreFoundation: /System/Library/Frameworks/
CoreFoundation.framework/Versions/A/CoreFoundation
90: libBLAS.dylib: /System/Library/Frameworks/Accelerate.framework/
Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
91: libicucore.A.dylib: /usr/lib/libicucore.A.dylib
92: HIServices: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
HIServices.framework/Versions/A/HIServices
93: Metadata: /System/Library/Frameworks/CoreServices.framework/
Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
94: OpenScripting: /System/Library/Frameworks/Carbon.framework/
Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
95: libPng.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/ImageIO.framework/
Versions/A/Resources/libPng.dylib
96: libGLProgrammability.dylib: /System/Library/Frameworks/
OpenGL.framework/Versions/A/Libraries/libGLProgrammability.dylib
97: liblangid.dylib: /usr/lib/liblangid.dylib
98: IOSurface: /System/Library/Frameworks/IOSurface.framework/Versions/
A/IOSurface
99: ExceptionHandling: /System/Library/Frameworks/
ExceptionHandling.framework/Versions/A/ExceptionHandling
100: libsqlite3.dylib: /usr/lib/libsqlite3.dylib
101: QD: /System/Library/Frameworks/ApplicationServices.framework/
Versions/A/Frameworks/QD.framework/Versions/A/QD
102: SecurityInterface: /System/Library/Frameworks/
SecurityInterface.framework/Versions/A/SecurityInterface
103: AudioUnit: /System/Library/Frameworks/AudioUnit.framework/
Versions/A/AudioUnit
104: QuickTime: /System/Library/Frameworks/QuickTime.framework/
Versions/A/QuickTime
105: CoreServices: /System/Library/Frameworks/CoreServices.framework/
Versions/A/CoreServices
106: Security: /System/Library/Frameworks/Security.framework/Versions/
A/Security
107: libxml2.2.dylib: /usr/lib/libxml2.2.dylib
108: AGL: /System/Library/Frameworks/AGL.framework/Versions/A/AGL
109: libCSync.A.dylib: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
110: CoreGraphics: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
CoreGraphics.framework/Versions/A/CoreGraphics
111: libmathCommon.A.dylib: /usr/lib/system/libmathCommon.A.dylib
112: libSystem.B.dylib: /usr/lib/libSystem.B.dylib
113: libGFXShared.dylib: /System/Library/Frameworks/OpenGL.framework/
Versions/A/Libraries/libGFXShared.dylib
114: NetFS: /System/Library/Frameworks/NetFS.framework/Versions/A/
NetFS
115: CoreData: /System/Library/Frameworks/CoreData.framework/Versions/
A/CoreData
116: Print: /System/Library/Frameworks/Carbon.framework/Versions/A/
Frameworks/Print.framework/Versions/A/Print
117: ColorSync: /System/Library/Frameworks/
ApplicationServices.framework/Versions/A/Frameworks/
ColorSync.framework/Versions/A/ColorSync
118: Foundation: /System/Library/Frameworks/Foundation.framework/
Versions/C/Foundation
119: vecLib: /System/Library/Frameworks/vecLib.framework/Versions/A/
vecLib
120: libcrypto.0.9.8.dylib: /usr/lib/libcrypto.0.9.8.dylib

Operating System Information
Operating System: Mac OS X 10.6.1 (Build 10B504)
CPU: Intel Core Duo, Number: 2, Speed: 2147 MHz
gestaltPhysicalRAMSize err = 0, result = 2047 MB
gestaltSystemVersion err = 0, result = 0x1061
Screen: 1440 x 900, depth = 32, ltbr = 0, 0, 900, 1440

Microsoft Application Information:
Error Reporting UUID: AC3C5D62-EC14-4732-81D7-B0EC99E4552A
Time from launch: 0 hours, 0 minutes, 3 seconds
Total errors on this client: 306
 
K

Karen_Jarmon

I have the same problem, and the error message appears every 2-3 seconds! It is impossible to use Entourage with this problem. HELP!

I have OS Snow Leopard and Entourage version 12.2.0.
 
C

Corentin Cras-Méneur

Microsoft Error Reporting log version: 2.0
Click to expand...

Turn of sync services in the preferences first: It's making Entourage crash
Then you can relaunch Entourage pressing the option key down to rebuild
your identity.
Hopefully, it will clear the item that makes SyncServices crash.

Corentin
 

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