Where can I get Office2003-kb902445-glb.exe

R

RADZDA

I've been trying to find this hotfix on the MS web site, but without any
luck. Does anyone know where I can get it?
 
T

Tom Willett

According to the KB Article at: http://support.microsoft.com/kb/902445

"A supported hotfix is now available from Microsoft, but it is only intended
to correct the problem that is described in this article. Only apply it to
systems that are experiencing this specific problem. This hotfix may receive
additional testing. Therefore, if you are not severely affected by this
problem, we recommend that you wait for the next Microsoft Office 2003
service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the hotfix. For a complete list of Microsoft Product
Support Services telephone numbers and information about support costs,
visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
(Note In special cases, charges that are ordinarily incurred for support
calls may be canceled if a Microsoft Support Professional determines that a
specific update will resolve your problem. The usual support costs will
apply to additional support questions and issues that do not qualify for the
specific update in question."

| I've been trying to find this hotfix on the MS web site, but without any
| luck. Does anyone know where I can get it?
 
R

RADZDA

Thanks Tom, but I've seen that article and tried contacting MS support. They
told me I had to pay for the support incident. All I want to know is if this
fix is available to the general public, and if so where do I get it.
 
T

Tom Willett

No, there is no other way to get it. Tell them about the part of "no
charges" being incurred. They should waive it.

| Thanks Tom, but I've seen that article and tried contacting MS support.
They
| told me I had to pay for the support incident. All I want to know is if
this
| fix is available to the general public, and if so where do I get it.
|
| "Tom Willett" wrote:
|
| > According to the KB Article at: http://support.microsoft.com/kb/902445
| >
| > "A supported hotfix is now available from Microsoft, but it is only
intended
| > to correct the problem that is described in this article. Only apply it
to
| > systems that are experiencing this specific problem. This hotfix may
receive
| > additional testing. Therefore, if you are not severely affected by this
| > problem, we recommend that you wait for the next Microsoft Office 2003
| > service pack that contains this hotfix.
| >
| > To resolve this problem immediately, contact Microsoft Product Support
| > Services to obtain the hotfix. For a complete list of Microsoft Product
| > Support Services telephone numbers and information about support costs,
| > visit the following Microsoft Web site:
| > http://support.microsoft.com/contactus/?ws=support
| > (Note In special cases, charges that are ordinarily incurred for support
| > calls may be canceled if a Microsoft Support Professional determines
that a
| > specific update will resolve your problem. The usual support costs will
| > apply to additional support questions and issues that do not qualify for
the
| > specific update in question."
| >
| > | > | I've been trying to find this hotfix on the MS web site, but without
any
| > | luck. Does anyone know where I can get it?
| >
| >
| >
 
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