Why am I receiving duplicate e-mails in my inbox?

D

David L

All of a sudden, I'm getting two copies of every e-mail I receive in Outlook.
It's set up to import my bellsouth e-mail account.
 
M

Mark Melickian

I reviewed your howto link below - helpful for another problem I'm having,
but not the core one, which is that my office Outlook repeatedly pulls the
same emails from Yahoo.

I have an Outlook 2007 license at home that pulls from Yahoo and my two
business email addresses, and does so flawlessly. I'm setting up Outlook at
a new office space and working through an Outlook 2003 Professional license.
I've configured my email accounts and boxes EXACTLY the same in both
locations, and I don't have any funky rules in place that would affect this
issue.

For some reason, the O 2003 version at my new office repeatedly pulls the
same emails from my Yahoo account (but not the two business email accounts
held with another host) with every scheduled scan. After reading your howto
and mulling this over, the only difference between home and office - besides
the difference in Outlook versions - is that I'm running ESET virus scanner
at home and the more intrusive Symantec at the office. So, I disabled the
email scan setting (Symantec) at the office and have now run through four
send/receive cycles, leaving me with four additional sets of duplicate
emails. I then tried it by completely disabling Symantec - same result.
This is baffling. I've checked every MS online help source I can find and
called Microsoft - no help there. Now, I've disabled the Yahoo link from
Outlook 2003 and suppose I can live with the result, but I don't like giving
up on a problem that should be fixable. Any thoughts?
 
B

Brian Tillman [MVP - Outlook]

For some reason, the O 2003 version at my new office repeatedly pulls the
same emails from my Yahoo account
Click to expand...

This is a sign that the Outlook and the mail server aren't properly
terminating their send/receive session. You can enable diagnostic logging in
Outlook to see what's passing between it and the server. See this:
http://support.microsoft.com/kb/300479

Sometimes disabling your email scanner isn't enough. You must completely
uninstall the AV program and reinstall it without the mail scanner feature.
Do that at least until you can find the source of the problem.
 
M

Mark Melickian

Thanks. I'll give it a shot.

Brian Tillman said:
This is a sign that the Outlook and the mail server aren't properly
terminating their send/receive session. You can enable diagnostic logging in
Outlook to see what's passing between it and the server. See this:
http://support.microsoft.com/kb/300479

Sometimes disabling your email scanner isn't enough. You must completely
uninstall the AV program and reinstall it without the mail scanner feature.
Do that at least until you can find the source of the problem.
Click to expand...
 
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