Why do deleted lines show up in Task

T

Tomas Gendron

Hello, I have a submitted timesheet with hours on task 1 and task 3. Task 2
had hours and then was deleted. The timesheets shows 4hrs.
The timesheet was submitted and imported into "My Tasks". The hours I had
entered into Task 2 show up there even though I "deleted" them. There are 6
hrs instead of the 4 on the timesheet.

Any idea why? Thanks
 
J

Jonathan Sofer

Have you upgraded your system to the latest servcie packs and post service
pack hotfix rollups? I know that there are many issues with the tasks and
timesheet integration that are being fixed with the service pack and other
hotfixes.

Jonathan
 
T

Tomas Gendron

Thanks for your quick response. We recently installed the post-sp1 and 950816
hotfix. So I think I'm up to date.
 
J

Jonathan Sofer

Can you walk me through again the exact scenario you are dealing with?

Did you create the timesheet first and put actuals there? Then imported
those hours into "My Tasks"?

How was task 2 deleted? In My Timesheet, My Tasks or in the Schedule?

If you deleted the hours in "My Timesheet" and it did not remove them from
"My Tasks" like you expected. Try entering 0 instead of deleting the
actuals in the Timesheet. The system treats zeros and blank differently
sometimes.

Jonathan
 
T

Tomas Gendron

Hi, so the exact scenario was this
1) enter time (6hrs) for all tasks in timesheet
2) save timesheet and import into task
3) expected 6hrs are there
4) go back to timesheet and delete task with 2hrs on it
5) save timesheet and import into task

at this point the task still shows 6 hrs for 3 tasks instead of the expected
4hrs on 2 tasks.

when I take your advice and
1) re-add the deleted task
2) change the 2hrs still on it to 0hrs
3) save and import into task

the task now shows the expected 4hrs.

My concern is that when users delete a line they most likely believe that
the hours are not being counted anymore (and rightly so!). Instead we may
have alot of tasks with incorrect totals wherever a user deleted a line with
hours.

Is this a known issue/bug?

thanks for your input.
 
J

Jonathan Sofer

I see now the exact situation you have. My hunch was right that you need to
specify 0 rather than just deleting the task reference in your timesheet in
order to push those changes to "My Tasks".

If you were to delete and re-create your timesheet, the actuals from all 3
tasks would pre-populate on your timesheet and you would have to zero out
the timesheet hours on the 1 task in order to zero out those hours the next
time you imported that timesheet into "My Tasks"

I believe you were hoping that the timesheet import would compare the
timesheet entries to all existing tasks in the users "My Tasks" and if no
timesheet entry is found for a particular task in the timesheet, then it
should zero out the actual work for that task in that time period.

Unfortunately, I believe Microsoft would not consider this a bug but rather
"by design" feature. The timesheet import imports actuals only for the
tasks that are directly referenced in the timesheet being imported and
ignores updating any other tasks.

Jonathan Sofer
 
J

Jonathan Sofer

You are welcome and I'm sorry it is not the answer you were hoping for. I
too am having frustrations trying to deploy the time sheeting/task updates
functionality in 2007. I hope that future service packs or releases will
integrate these two systems much much better.

Jonathan
 
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