Why do I lose the toolbars when I use fill-in fields?

[stephenthompson]

I have a standard template document with fill-in fieds. I use it to create
mailmerge documents, but some of the fields have to be filled in manually -
it works fine except that when I create the mailmerge document, the toolbars
disappear, and I cant print the document

 

[Peter Jamieson]

Is the following article relevant (even if you are not using Word 2000) ?

http://support.microsoft.com/kb/238392/en-us

Also, how are you starting Word?

Peter Jamieson