Why do the words start at the very top of the page?

[Help!]

i open the page and the words start at the very top of microsoft word,
usually it starts a few lines down. how do i fix this? Please Help!

 

[Luc]

Help,
Read this:
http://office.microsoft.com/en-us/word/HP030720131033.aspx
or;
http://sbarnhill.mvps.org/WordFAQs/WhiteSpace.htm