Why does Outlook fail to send outgoing mails ?

F

Fyrereign

When I receive a mail in Outlook, I often need to reply to it. So far, so
good !

Open mail, Hit 'Reply', write response, Hit 'Send', New mail goes to the
OUTBOX ... and stays there.

This started happening a day or so ago ... around the same time I downloaded
an official Microsoft Update (2 items, IIRC).

I have discovered that if I select the outgoing mail in OUTBOX and FORWARD
it, it is transmitted perfectly. Which leaves me with the original outgoing
mail still in the OUTBOX which I then have to delete.

I have the same problem with mails which I create and wish to send (i.e.
this does not just occur with REPLY.

Please help.
 
J

Jeff Stephenson [MSFT]

Open mail, Hit 'Reply', write response, Hit 'Send', New mail goes to the
OUTBOX ... and stays there.

This started happening a day or so ago ... around the same time I downloaded
an official Microsoft Update (2 items, IIRC).
Click to expand...

If you have anti-virus software that scans your mail, turn off the mail
scanning. That may involve uninstalling that software, then reinstalling
without the scanning option.
 
F

Fyrereign

Thank you, Jeff

I appreciate the time you took to make this suggestion.
I tried your suggestion. It didn't work !

Forgive me if I have missed something, but are you honestly suggesting that
I disable the virus scanning abilities of my AV software to overcome this
apparent issue with Microsoft Outlook ?

Has anyone seen this particular issue before, or is it new ?

For the record, I am an IT consultant ... not a newbie ... trying to fix a
problem that has apparently started spontaneously.

Thanks again, Jeff.
Better luck with the next request.

~~~
 
B

Brian Tillman

Fyrereign said:
Forgive me if I have missed something, but are you honestly
suggesting that I disable the virus scanning abilities of my AV
software to overcome this apparent issue with Microsoft Outlook ?
Click to expand...

There is very little reason to ever scan incoming mail, as long as your AV
package includes a real-time/on-access scanner. It will catch any
attachments you may open that are infected. It is an even greater waste of
time to scan outgoing mail because there's no way to be infected if you AV
software is any good, so how could your outgoing mail have gotten infected?
 
J

Jeff Stephenson [MSFT]

Forgive me if I have missed something, but are you honestly suggesting that
I disable the virus scanning abilities of my AV software to overcome this
apparent issue with Microsoft Outlook ?
Click to expand...

Only that you disable the virus scanning of incoming and outgoing mail, not
all virus scanning. Virtually all virus scanners have a run-time component
that checks files before they are allowed to execute and blocks execution
if the file is infected. Thus, not catching the virus in the email message
is not an issue because it still can't be executed.
Has anyone seen this particular issue before, or is it new ?
Click to expand...

We've been seeing a lot of this lately. I don't know if it's happening
more (perhaps as more people install anti-virus software) or if we've only
recently realized what the problem is. But over the last two or three
weeks, a lot of people who've been unable to send (or had weird behavior on
receive) have had their problem fixed by disabling mail scanning in their
AV software.

What AV software do you have? A lot of posts in this group have indicated
that simply disabling the mail scanning in Norton isn't sufficient - that
you have to uninstall and reinstall without the option. Someone recently
suggested that all that might be necessary is to reboot after disabling
rather than the uninstall/reinstall route, but I haven't seen any feedback
on that yet...
 
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