Why is a document "unavailable" when I try to open it?

N

Nige

Installed latest tech beta release of Office and now I am unable to open any
documents whether new or existing. When I try and open them I get an error
message saying the file is unavailable. Any clues? Is my Norton System Works
2005 causing an issue?
 
B

Bob Buckland ?:-\)

Hi Nige,

In the Symantec-Norton System Works/Antivirus product in the Miscellaneous tab, see if turning off the 'Office Plugin' then
restarting the Office apps lets you open the documents.

============
Installed latest tech beta release of Office and now I am unable to open any
documents whether new or existing. When I try and open them I get an error
message saying the file is unavailable. Any clues? Is my Norton System Works
2005 causing an issue? >>
--
I hope this helped you,

Bob Buckland ?:)
MS Office system products MVP

LINKS to the 2007 Office System

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Send 2007 Office System Beta 2 feedback directly to the MS Office 2007 product team with this feedback tool:
http://sas.office.microsoft.com/

4. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net
 
O

Ouser

Hi- I also downloaded and installed the BTR for Office 2007 last night.
This morning I am unable to open any word documents...

I am not running Norton AV. Are there any other work around or fixes? Whats
going on??
 
P

pauldamo

Thanks Bob great advice

Bob Buckland ?:-) said:
Hi Nige,

In the Symantec-Norton System Works/Antivirus product in the Miscellaneous tab, see if turning off the 'Office Plugin' then
restarting the Office apps lets you open the documents.

============
Installed latest tech beta release of Office and now I am unable to open any
documents whether new or existing. When I try and open them I get an error
message saying the file is unavailable. Any clues? Is my Norton System Works
2005 causing an issue? >>
--
I hope this helped you,

Bob Buckland ?:)
MS Office system products MVP


LINKS to the 2007 Office System

1. Free MS Office 2007 book from MS Press, 213 pages:
http://microsoft.com/learning/office2007/default.mspx#booksfrommspress

2.. Office 2007 Beta 2 Online Test Drive, Downloadable beta,
e-learning courses, doucmentation and movies:
http://microsoft.com/office/preview

3. Send 2007 Office System Beta 2 feedback directly to the MS Office 2007 product team with this feedback tool:
http://sas.office.microsoft.com/

4. Try the 2007 OfficeOnline preview website , without Office2007

a. Install the ActiveX access control
http://office.microsoft.com/search/redir.aspx?AssetID=XT101650581033

b. then visit
http://officebeta.iponet.net
Click to expand...
 
J

Joe

Thanks,
I too was also at my wits end after installing the tech beta release.
Couldn't open any exsisting files, except Visio they all said my anti virus
software had found a problem with the files. Even new files that were
created after the tech refresh was installed wouldn't open file not found. I
hope Microsoft and Symantec make nice before this goes product ships!
 
J

Joe

I read that yesterday, that's why i put the quip in about Symantec and MS.
Sounds like the days when MS wouldn't give Netscape the code for windows.
 
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