Why Outlook looks for McAfee .dll after I uninstalled McAfee

[David Aronow]

I had a terrible time with McAfee and its tech support resulting in me trying
to remove it all from my brand new PC. Now I get 4 error messages when
launching Outlook, all for McAfee .dll that can't be loaded or located. I
have reinstalled MS Office and done the Outlook Detect & Repair with no
improvement.

 

[DL]

How did you try to uninstall? via Control Panel Add/Remove dialogue I hope

 

[David Aronow]

Major problem here. Spend 8 hr with 4 McAfee chat techs (this all started
when a McAfee update crashed), each had me do various regedit deletes,
uninstalls via Add/Remove, and reinstalls via download (no of which were
completely successful), so there is a lot of file debris. In Add/Remove
there is now only McAfee Shredder (?) which does not offer a Remove button.

 

[DL]

Check McAfee site for a utility to completely remove
And / or http://support.microsoft.com/default.aspx?scid=kb;en-us;290301
Download and install the utility, run it and remove any McAfee related
items. (Only McAfee!!)
In OL under options check addins/coms, remove/delete any McAfee ones.

 

[David Aronow]

Thanks for the note DL. Unfortunately, no improvement with windows
installer cleanup utility or the advise on the mcafee FAQs. and just wasted
another hour with mcafee tech chat, cleaning mcafee out of Application Data
and Program Files, but error msg still come up when launch MS Outlook, MS
Money and AIM.

 

[David Aronow]

My second McAfee tech chat person (7th one on this problem!) found some
McAfee debris in the Outlook Add-In Manager that cleaned up 3 of 8 error
messages. Now I get the same message from MS Outlook, MS Money and AIM, that
they are looking for MCRtl32.dll and can't find it - which is correct as
McAfee has been as completely removed as possible from my PC.

 

[DL]

Try starting win in safemode, if err msgs gone.
reboot run msconfig
Disable all startups
Retest

 

[Officewizz]

I believe the problem to be with Office 2003 & McAfee. I hope one of us
finds a solution soon.

 

[Officewizz]

I have been fighting a similar situation with my new Toshiba Notebook &
McAfee for the past month. Toshiba won't support McAfee (preinstalled) and
McAfee won't support Toshiba.
I have taken my computer to a Toshiba warranty center. Their solution was
to clean out system & restore to factory settings. This was fine until it
came to Outlook 2003. I am still recieving error messsges as well.

 

[DL]

interesting, but you dont say what else you've tried

 

[David Aronow]

The fundamental problem is with McAfee tentacles, not Office itself - I have
these problems with MS Money and AIM as well as Outlook.
Officewizz - are you saying you did the complete reload of all applications
and still had the problem with Outlook?
DL - if have been away for a day and would try your suggestion, but what
then after I disable startups... don't they help a PC do what we have them
for?
My most recent McAfee tech chat told me to reinstall security center as the
solution! Not likely, and how incredible that their tech support to blow off
this problem so readily.

 

[DL]

You disable all start ups, then reboot, cancel out msconfig if it reopens,
in an attempt to find which startup is causing the problem.
If, with startups disabled the problem has gone away, you have start
msconfig then enable a batch of startups at a time in order to narrow down
the problem one.

The problem you have is caused by McAfee not uninstalling correctly

 

[David Aronow]

I have been away a few days and am ready to continue.
Booting in Safe Mode does not remove the problem - I still get error
messages that some application is Unable to locate component McRtl32.dll. In
fact, I get a new error in Safe Mode - that application DW20.EXE can't locate
McRtl32.dll. (Also there is a new error msg when I boot NOT in Safe Mode -
ccApp.exe now also is trying to locate McRtl32.dll.)

Other ideas?

 

[Brian Tillman]

I have been away a few days and am ready to continue.
Booting in Safe Mode does not remove the problem - I still get error
messages that some application is Unable to locate component
McRtl32.dll.

Look for registry keys containing references to that DLL and delete them.
In particular, look in
HKEY_CURRENT_USER\Software\Microsoft\Office\Outlook\AddIns,
HKEY_CURRENT_USER\Software\Microsoft\Office\xx.x\Outlook\AddIns
(where "xx.x" is your version of Outlook), and
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\AddIns.

 

[David Aronow]

Thanks for the suggestion Brian. Unfortunately I found no evidence of McAfee
in the directories you suggested, nor in those for MS Money, Paltalk, or MS
Windows, all of which give the 'can't locate' McRtl32.dll message.

I did find that the McAfee and McAfee.com directories had somehow been
restored under HKEY_CURRENT_USER\Software, although I had removed them
previously. I deleted them again.

And looking under HKEY_CLASSES_ROOT, I see dir for McAfee .PopupKiller and
..Shredder, which I will also delete. There are dozens more dir here with
names that begin Mc*, but no more that say McAfee, so I am leaving those
alone.

This problem really seems to live at a higher level than just MS Outlook -
any other thoughts?

 

[DL]

ccApp.exe is usually a Symantec AV file, though sometimes can be spyware, I
believe (same name)

 

[David Aronow]

Well, that makes it even more interesting (!) - so NAV is looking for the
McAfee .dll as well. Is there no justice?

 

[DL]

Was Norton/Symantec AV installed on this PC also?
Did you search McAfee site for any utility to totally remove?
Symantec also has such a utility

 

[David Aronow]

When I had stripped out all of McAfee that I could find, I bought and
installed Norton Internet Security - this was about 2 weeks ago.
I had searched the McAfee site - it was no better than their tech chat
people, and had no new info in the couple of items I found.
I recently decided to give McAfee tech chat one more try and was told to
reinstall McAfee and then use Windows uninstall feature. I could pull Norton
out, reinstall McAfee and try to uninstall it, but I am, frankly, concerned
that I will screw things up further.

 

[DL]

If you try to install another Internet Security manu. product its likely
that iether,
1) the installation will be corrupt
2) niether will function properly.

If you had, *origonally* problems with McAfee and you uninstalled which
did'nt correct them / did'nt completely remove.
Then installed Norton.

It seems obvious you have a problem in that the McAfee uninstall did'nt work
correctly.
Since you have now installed Norton I would advise uninstalling Norton. Then
useing their clean up utility
http://service1.symantec.com/SUPPOR...=es_full&dtype=&prod=&ver=&osv=&osv_lvl=&seg=
or http://tinyurl.co.uk/plrx

Before attempting to reinstall McAfee
BTW Dont know what version of McAfee but here is a link for manual uninstal
of Virus scan, if the wrong product you should be able to find a link for
correct version
http://ts.mcafeehelp.com/?siteID=1&resolution=1024x768

Assuming your Win is patched/updated you shouldnt have any problem with
being connected, provided you dont check your mail, before your security is
reinstalled