Windows Can't Open PDFMaker.dot

[In_Need_of_Help]

On an AMD Athalon XP system running Windows XP, I upgraded Office 2002 to Office 2003. Now, 'Word' can't open existing (or new) documents, (.doc .txt .csv...), I get the message "Word cannot open this document template. (C:\Program Files\...\PDFMaker.dot)." Also, when I exit Word, I am told that "Normal.dot already exists, overwrite?" This system has always run fine. The Office upgrade suggested I upgrage Adobe Acrobat. I uninstalled Adobe Acrobat 5, rebooted, and installed Adobe Acrobat 6 Pro. Adobe 6 works fine. Since Word mentioned the Adobe 'PDFMaker.dot' file, I uninstalled Adobe 6, rebooted, and re-installed it again. Adobe still works fine. I think my problem may be solved within the 'Tools, Options, File Locations' settings. If you have seen this before - I could use some help -Thanks.

 

[Susan Ramlet]

Hi, In_Need,

Instead of file location, try Tools | Add-Ins and uncheck the Add-in for
Adobe.

--
Susan Ramlet
MVP - Microsoft Office
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On an AMD Athalon XP system running Windows XP, I upgraded Office 2002 to

Office 2003. Now, 'Word' can't open existing (or new) documents, (.doc .txt
..csv...), I get the message "Word cannot open this document template.
(C:\Program Files\...\PDFMaker.dot)." Also, when I exit Word, I am told that
"Normal.dot already exists, overwrite?" This system has always run fine. The
Office upgrade suggested I upgrage Adobe Acrobat. I uninstalled Adobe
Acrobat 5, rebooted, and installed Adobe Acrobat 6 Pro. Adobe 6 works fine.
Since Word mentioned the Adobe 'PDFMaker.dot' file, I uninstalled Adobe 6,
rebooted, and re-installed it again. Adobe still works fine. I think my
problem may be solved within the 'Tools, Options, File Locations' settings.
If you have seen this before - I could use some help -Thanks.