Windows Installer runs everytime Word/Excel is opened

K

KMK123

First a little history. Have Windows XP, Office Pro 2003. Had one small
internal hard drive. Installed another larger one. Used Western Digital
software to copy all of small HD to larger HD. Made larger HD main, smaller
HD slave. When I opened Word after all that got:

Windows Installer
This patch package could not be opened. Verify that the patch exists and
that you can access it, or contact the application vendor to verify that this
is a valid Windows Installer patch package.

I came here and read posts about the same problem, and found and used the
followed the following solution provided in replies: See
http://support.microsoft.com/?kbid=295823 "You receive the 'This patch
package could not be opened' errror message in Office 2003, in Office XP, or
in Office 2000". That cleared the "Patch package" problem.

Now for my current problem. When I open Word and Excel I get something I
did NOT get before:

Dialog box #1:
Windows Installer
Preparing to install...

Dialog box #2:
Installing components for Microsoft [Word or Excel]
Installing: Microsoft Word featue

The process can take an annoyingly long time before a Word window opens even
after the second dialog box closes (for Excel the second dialog box appears
for a split second and a window opens quickly after that) . To top it off,
(and this is the reason I know this wasn't happening before) I have Norton
Ghost installed and set to creat a new recovery point any time a new
application is installed, and it is now kicking off every time Word is opened
for the first time after any user logs on. Is there a way to get back to not
having the Windows Installer to run when opening Word or Excel?

Thanks in advance for any help
 
K

KMK123

Peter thanks for the reply. I already installed and ran the Windows
Installer CleanUp Utility you referenced, it was part of the steps I followed
from http://support.microsoft.com/?kbid=295823 "You receive the 'This patch
package could not be opened' errror message in Office 2003, in Office XP, or
in Office 2000".

I also found and checked out http://support.microsoft.com/?kbid=265194
"OFF2000: Windows Installer Appears Every Time a Program Is Started". The
symtoms described there are exactly what I have, but, that says it applies to
Office 2000 programs not the 2003 I have. Is it possible it also applies to
2003 even though it is not listed? Or is there some else for 2003 versions?

Thanks again...

Peter Foldes said:
http://support.microsoft.com/kb/290301

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

KMK123 said:
First a little history. Have Windows XP, Office Pro 2003. Had one small
internal hard drive. Installed another larger one. Used Western Digital
software to copy all of small HD to larger HD. Made larger HD main, smaller
HD slave. When I opened Word after all that got:

Windows Installer
This patch package could not be opened. Verify that the patch exists and
that you can access it, or contact the application vendor to verify that this
is a valid Windows Installer patch package.

I came here and read posts about the same problem, and found and used the
followed the following solution provided in replies: See
http://support.microsoft.com/?kbid=295823 "You receive the 'This patch
package could not be opened' errror message in Office 2003, in Office XP, or
in Office 2000". That cleared the "Patch package" problem.

Now for my current problem. When I open Word and Excel I get something I
did NOT get before:

Dialog box #1:
Windows Installer
Preparing to install...

Dialog box #2:
Installing components for Microsoft [Word or Excel]
Installing: Microsoft Word featue

The process can take an annoyingly long time before a Word window opens even
after the second dialog box closes (for Excel the second dialog box appears
for a split second and a window opens quickly after that) . To top it off,
(and this is the reason I know this wasn't happening before) I have Norton
Ghost installed and set to creat a new recovery point any time a new
application is installed, and it is now kicking off every time Word is opened
for the first time after any user logs on. Is there a way to get back to not
having the Windows Installer to run when opening Word or Excel?

Thanks in advance for any help
Click to expand...
Click to expand...
 
J

Jay Somerset

I had this problem a couple of years ago, and it was caused by having two
different versions of Office 2000 installed in different partitions, but
installed under the same instance of Win2K. The installer seemed to get
confused. I cured it by removing both versions of Office and reinstalling.
I don't recall the "installer cleanup" facility being available then, so
don't know whether it would have been effective.

Hope this helps.
Jay


Peter thanks for the reply. I already installed and ran the Windows
Installer CleanUp Utility you referenced, it was part of the steps I followed
from http://support.microsoft.com/?kbid=295823 "You receive the 'This patch
package could not be opened' errror message in Office 2003, in Office XP, or
in Office 2000".

I also found and checked out http://support.microsoft.com/?kbid=265194
"OFF2000: Windows Installer Appears Every Time a Program Is Started". The
symtoms described there are exactly what I have, but, that says it applies to
Office 2000 programs not the 2003 I have. Is it possible it also applies to
2003 even though it is not listed? Or is there some else for 2003 versions?

Thanks again...

Peter Foldes said:
http://support.microsoft.com/kb/290301

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

KMK123 said:
First a little history. Have Windows XP, Office Pro 2003. Had one small
internal hard drive. Installed another larger one. Used Western Digital
software to copy all of small HD to larger HD. Made larger HD main, smaller
HD slave. When I opened Word after all that got:

Windows Installer
This patch package could not be opened. Verify that the patch exists and
that you can access it, or contact the application vendor to verify that this
is a valid Windows Installer patch package.

I came here and read posts about the same problem, and found and used the
followed the following solution provided in replies: See
http://support.microsoft.com/?kbid=295823 "You receive the 'This patch
package could not be opened' errror message in Office 2003, in Office XP, or
in Office 2000". That cleared the "Patch package" problem.

Now for my current problem. When I open Word and Excel I get something I
did NOT get before:

Dialog box #1:
Windows Installer
Preparing to install...

Dialog box #2:
Installing components for Microsoft [Word or Excel]
Installing: Microsoft Word featue

The process can take an annoyingly long time before a Word window opens even
after the second dialog box closes (for Excel the second dialog box appears
for a split second and a window opens quickly after that) . To top it off,
(and this is the reason I know this wasn't happening before) I have Norton
Ghost installed and set to creat a new recovery point any time a new
application is installed, and it is now kicking off every time Word is opened
for the first time after any user logs on. Is there a way to get back to not
having the Windows Installer to run when opening Word or Excel?

Thanks in advance for any help
Click to expand...
Click to expand...
Click to expand...
 
K

KMK123

Nope, not the problem. I only have one version of Office installed now, Pro
2003.

Jay Somerset > said:
I had this problem a couple of years ago, and it was caused by having two
different versions of Office 2000 installed in different partitions, but
installed under the same instance of Win2K. The installer seemed to get
confused. I cured it by removing both versions of Office and reinstalling.
I don't recall the "installer cleanup" facility being available then, so
don't know whether it would have been effective.

Hope this helps.
Jay


Peter thanks for the reply. I already installed and ran the Windows
Installer CleanUp Utility you referenced, it was part of the steps I followed
from http://support.microsoft.com/?kbid=295823 "You receive the 'This patch
package could not be opened' errror message in Office 2003, in Office XP, or
in Office 2000".

I also found and checked out http://support.microsoft.com/?kbid=265194
"OFF2000: Windows Installer Appears Every Time a Program Is Started". The
symtoms described there are exactly what I have, but, that says it applies to
Office 2000 programs not the 2003 I have. Is it possible it also applies to
2003 even though it is not listed? Or is there some else for 2003 versions?

Thanks again...

Peter Foldes said:
http://support.microsoft.com/kb/290301

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

First a little history. Have Windows XP, Office Pro 2003. Had one small
internal hard drive. Installed another larger one. Used Western Digital
software to copy all of small HD to larger HD. Made larger HD main, smaller
HD slave. When I opened Word after all that got:

Windows Installer
This patch package could not be opened. Verify that the patch exists and
that you can access it, or contact the application vendor to verify that this
is a valid Windows Installer patch package.

I came here and read posts about the same problem, and found and used the
followed the following solution provided in replies: See
http://support.microsoft.com/?kbid=295823 "You receive the 'This patch
package could not be opened' errror message in Office 2003, in Office XP, or
in Office 2000". That cleared the "Patch package" problem.

Now for my current problem. When I open Word and Excel I get something I
did NOT get before:

Dialog box #1:
Windows Installer
Preparing to install...

Dialog box #2:
Installing components for Microsoft [Word or Excel]
Installing: Microsoft Word featue

The process can take an annoyingly long time before a Word window opens even
after the second dialog box closes (for Excel the second dialog box appears
for a split second and a window opens quickly after that) . To top it off,
(and this is the reason I know this wasn't happening before) I have Norton
Ghost installed and set to creat a new recovery point any time a new
application is installed, and it is now kicking off every time Word is opened
for the first time after any user logs on. Is there a way to get back to not
having the Windows Installer to run when opening Word or Excel?

Thanks in advance for any help
Click to expand...
Click to expand...
Click to expand...
 
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